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Customer Service Representative (Customer Contact Centre)DHL EXPRESS (HONG KONG) LIMITED
Customer Service Representative (Customer Contact Centre)DHL EXPRESS (HONG KONG) LIMITED
Job Highlights
  • Post-secondary education
  • More than 1 year customer service experience
  • Customer-focus with good telephone manner
Job Description

Customer Service Representative (Customer Contact Centre)

Working Location :   Kowloon Bay

Working Hours : Monday – Sunday, including public holidays 7:30 a.m. - 10:30 p.m. (5 days, average 44 hours per week)

You will be responsible for providing quality customer services to both local and overseas clients through 24-hours hotline. You will handle customer enquiries, order booking and shipment tracing, as well as to solve the problems and complaints from customers.

More information for you: https://youtu.be/Es25e-V-Hvk

Requirements:

  • Post-secondary education (English & Chinese passed in HKCEE / HKDSE or equivalent)
  • More than 1 year customer service experience, preferably in contact centre environment
  • Good command of spoken & written English and Chinese, proficiency in Mandarin is an advantage
  • Customer-focus with good telephone manner
  • Good interpersonal and communication skills
  • Good team-spirit and problem solving skills
  • Self-motivated and able to work under pressure
  • Basic PC knowledge and good typing skills

 

Fresh graduates of Degree/ Associate Degree with experiences in direct customer interfaces will also be considered

Application:

Click "Apply Now" or apply on line via the following link: https://dpdhl.csod.com/ats/careersite/jobdetails.aspx?site=4&c=dpdhl&id=21732 and also indicate your current and expected salary, and availability in the resume. For more job opportunities, please visit our website at https://www.dpdhl.jobs/

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong(the “Ordinance”) and DHL’s Personal Data Protection Policy (the “Policy”) at https://www.logistics.dhl/hk-en/home/footer/local-privacy-notice.html.

By proceeding to respond to this recruitment advertisement you consent that we may use, retain, process,transfer or otherwise handle the personal data that we collect from you for recruitment purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years, after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at   [email protected] .

Additional Information
Years of Experience
1 year
Employment Type
Full Time, Permanent
Benefits
Dental insurance, Double pay, Education allowance, Five-day work week, Life insurance, Medical insurance, Overtime pay, Performance bonus
Company Website
Company details

DHL – THE LOGISTICS COMPANY FOR THE WORLD

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 360,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 60 billion euros in 2017.