Claremont Consulting APAC Limited

Customer Service Representative / CS / Client Support / Care / Fluent Mandarin / Fresh Grad / IANG

Claremont Consulting APAC Limited
Salary provided
Posted on 27 Sep 2020

Customer Service Representative / CS / Client Support / Care / Fluent Mandarin / Fresh Grad / IANG

Claremont Consulting APAC Limited

Job Highlights

  • Assist clients worldwide through a live support
  • Answer e-mails, live chats, phone calls: enquiries
  • Impeccable telephone etiquette & troubleshooting

Job Description

A leading European online FX trading and financial services company is expanding their new office in Hong Kong and looking for a Customer Service Representative responsible to assist clients with any queries they might have via email, telephone or live chat.

You are able to answer all questions clients might have and therefore have to be knowledgeable and receive constant training.

Your responsibilities and duties

  • Assist clients worldwide through a live support
  • Answer e-mails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
  • Impeccable telephone etiquette and management
  • Handle Back Office queries
  • Support clients with technical and troubleshooting issues
  • Deal with complaints of a varying nature promptly and effectively
  • Provide support and troubleshooting on Meta Trader platforms (foreign exchange software)
  • Liaise with all departments to resolve issues
  • Liaise with the compliance officer regarding complaints and approval of accounts
  • Provide all relevant information to clients regarding documents and materials for becoming a client
  • Report to the CS Supervisor / Manager
  • Fresh graduates / IANG holders are also welcome 


  • Excellent Mandarin and fluent English
  • Knowledge of any other languages will be considered as an advantage
  • Excellent spoken and written communication skills  
  • Excellent computer skills (Microsoft Excel and Word)
  • Knowledge of Meta Trader platforms will be considered an advantage
  • Previous experience in similar positions will be a plus
Candidates with more relevant experience will be considered as a Senior CS Representative.

TERM: Full-time, in shifts (7 am to 11 pm) for a total of 40 hours/week (5 days a week)

Attractive remuneration package and career advancements opportunities will be offered to the right candidate. 

Interested parties or referrals please send your full resume by clicking the Apply Now button below or via email:  cv

Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

Additional Information

Career Level
Entry Level
Years of Experience
Job Type
Full Time, Permanent

Company Overview

Claremont Consulting APAC Limited was established in 2002 and offers a range of related services across the globe. Claremont is well placed to help our clients and partners drive their business forward. Whether our client is a large multinational headquartered in Asia, or an SME just starting out in the region, Claremont is well respected and has a strong reputation in the market place for delivering cost effective results, time after time.

Claremont is also part of one of Europe’s fastest growing recruitment agencies with a network of new offices being launched across Asia Pacific serving many large blue chip clients within the Telecommunications, IT Vendor and Banking sectors throughout the region. The Claremont group was also awarded with the honor of being the 22nd fastest-growing recruitment company in Recruiter Magazine’s 'Fast 50' for 2009.

Additional Company Information

Benefits & Others
Five-day work week, Life insurance, Medical insurance, Performance bonus