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(Senior) Customer Service Representative/Officer, Distribution Call Centre (Multiple Roles)Manulife (International) Limited
(Senior) Customer Service Representative/Officer, Distribution Call Centre (Multiple Roles)Manulife (International) Limited
Job Highlights
  • Excellent exposure
  • Reputable company
  • Growing company
Job Description


Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.


Job Description

Role Summary


We are seeking energetic and reliable professionals to join our Distribution Call Centre team. The successful candidates will be responsible for handling agents' and brokers' enquiries and requests in a timely and professional manner; with a customer-orientated mindset



  • Respond to agent enquiries and requests on MPF/Individual Financial Products administration via phone and email
  • Ensure accuracy and compliance of all requests to be completed within the preset time limits and up to good quality standards
  • Resolve complex cases and complaints arising from work
  • Cooperate with team members and others to achieve desired results and support business needs

Experience & Qualifications

  • Degree holder with at least 2 years’ experience in insurance industry
  • F.7 / diploma holder with customer service experience in life insurance industry will also be considered
  • LOMA qualifications will be an advantage



  • Excellent service attitude and follow through on commitments to customers
  • Good command of English and Chinese, both spoken and written
  • Mature, patient, pleasant personality and good telephone manner
  • Quick learner with strong analytical and problem-solving skills
  • Strong self-initiative, flexible, responsible and able to work under pressure
  • Familiar with Word, Excel and Chinese word processing
  • Knowledge of Individual Financial/Insurance is a definite asset


If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.


Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.


Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Additional Information
Career Level
Not Specified
Years of Experience
Not Specified
Employment Type
Full Time
Company details

Together, we grow

At Manulife we believe in growing, together.

Our disciplined approach and fact-based decision making has delivered a consistent, long-term record of growth and success as a “Winning Company”. Our people contribute to this and share in it, realizing that, as we grow they can too. Supported by professional training and experienced leadership there are opportunities to grow and develop your career across a broad range of disciplines and operations.

However career progression is not our only measure of success. We believe in a workplace that nurtures the development of people, both professionally and personally. By sharing and instilling in our people the values and ethics that define us, we enable our people to learn from each other and grow together.