SEEK Asia Style Guide

Customer Service & Sales AdvisorWilhelmsen Ships Service Limited
Customer Service & Sales AdvisorWilhelmsen Ships Service Limited
Job Highlights
  • Respnsible for order processing, handle complaints
  • Liaise with global offices ensure timely delivery
  • Assist in ad-hoc projects
Job Description

Job Duties:

  • Advise and support customers on what to buy, where to buy, why to buy and how to buy from WSS MP
  •  through good commercial and technical guidance
  • Proactively follow up enquiries and RFQs and capture sales opportunities through planned quote follow up
  • Identify and actively pursue sales and order building opportunities through telephone sales expertise.
  • Actively promote to customers sales campaigns, promotions and initiatives
  • Work closely with the customers, understanding their needs and supporting their requirements related to the total WSS customer offer
  • Capture customer specific information and requirements in the system and work proactively with customers to help them standardize their requests
  • Assist Order Processing Coordinators with interpreting the RFQs and POs and with seeking technical advice if appropriate
  • Process certain high value and pre-defined enquiries and orders from customers as per global process and targets, and keep customers informed of changes in the order delivery status, surcharges and any other relevant information
  • Keep Account Managers, Sales Support and Credit aware of all key issues relating to their customers
  • To be a member of the sales team for the respective account portfolio
  • Responsible for handling of warranty claims product return and change in cylinder ownership as per prevailing policies and procedures
  • Follow up complaints/non compliances through improvement/complaint system in place




Job Requirements:

  • Bachelor or similar degree in business related studies or relevant work experience
  • Fluent in English - both in writing and speaking
  • Computer literate
  • Solid commercial understanding, with professional and proactive attitude and ability to identify business opportunities
  • Supporting and co-operating attitude: adapts to the team and builds team spirit; listens, consults and communicates proactively; upholds ethics and vales
  • Excellent interacting and communicating skills: communicates and networks effectively; establishes good relationships with customers and colleagues; speaks clearly and fluently
  • Excellent organizing and executing skills: plans ahead and works in a systematic and organized way; follows directions and procedures; focuses on customer satisfaction and delivers a quality service or product to the agreed standards
  • Ability to adapting and responding to change: adapts to changing circumstances; accepts new ideas and change initiatives; shows respect and sensitivity towards cultural and religious differences



Closing date : 12 April 2019


Competitive remuneration and challenging work environment awaits the right candidate. Applicants who are not contacted for interview after 4 weeks from the closing date may consider their applications unsuccessful.

 Advise and support customers on what to buy, where to buy, why to buy and how to buy from WSS MP through good commercial and technical guidance

Additional Information
Years of Experience
1 year
Employment Type
Five-day work week, Free shuttle bus, Life insurance, Medical insurance, Overtime pay
Company details

Wilhelmsen is a global maritime industry group founded in 1861. We have the biggest maritime network in the world, with a presence in over 2 200 locations globally. We serve over half of the worldwide merchant fleet with products and services, and supply crew and technical management for some of the most complex vessels in the world. We also develop new and daring solutions, shaping the maritime industry for the future. Our investments seek to explore and develop new opportunities within the energy, offshore and maritime industry. With thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation and unparalleled customer experiences one step further.