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Customer Service Specialist (Part time / Freelance)Foodpanda
Customer Service Specialist (Part time / Freelance)Foodpanda

Job Highlights

  • Unique opportunity with a HK internet startup
  • Customer Service, Call Centre, Respond emails
  • CS for restaurant vendors/accounts, delivery team

Job Description

What makes us special? It’s the way we combine food and convenience

foodpanda (small ‘f’) is the world’s favourite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn’t happen without some really awesome people. We are looking for a Customer Service Specialist (Part time / Freelance) to join our growing team to bring innovation into delivery.

Role Description

  • Deliver excellent customer service by responding to questions and inquiries through calls and emails
  • Resolve inquiries and provide innovative solutions through effective communication with customers, account management team, delivery team, and restaurant vendors
  • Develop and foster relationships with customers to increase customer value
  • Provide quotations for customers and arrange food delivery to their workplace
  • Take the lead to continuously improve customer experience by providing feedback to relevant internal teams 
  • Consistently maintain excellent customer satisfaction, effectiveness, efficiency, needs understanding, and professionalism levels

Desired Skills and Experience

  • Passion and experience in delivering excellent customer experience
  • Excellent listening and communication (verbal and written) skills
  • Self-motivated to go the extra mile and think out of the box to solve problems
  • Ability to multi-task in a fast paced environment and manage several customers at a time
  • Fluency in English and Cantonese, Mandarin fluency is a plus
  • Work by shift basis (latest shift ending at 9:30pm)
  • Fresh graduates are welcome

What We Offer

  • An international team that you will learn and be inspired from
  • A fast-paced environment to hone your entrepreneurial and professional skills
  • A great collaborative working atmosphere with regular company and team events
  • Responsibility from day one in a fast growing and global company

Additional Information

Career Level
Not Specified
Qualification
Not Specified
Years of Experience
Not Specified
Employment Type
Freelance, Part Time

Company Overview

foodpanda is world‘s #1 online food ordering platform, where hungry customers can order food for home delivery from their favorite restaurants. Currently we are operating in 40 countries across Asia, Europe, Latin America and Middle East and are still expanding.


We are part of Delivery Hero, the world’s largest online food delivery platform. Diversity is a key pillar for our success. Employees with over 70 nationalities across 5 continents work for us, enabling us to exchange best practice from markets from each corner of the world. We are now looking for talented and highly motivated individuals to help grow the Hong Kong business.

Fortunately, we are not the only ones who believe in our vision to transform the industry. The business is backed by first-tier investors. To date $1 billion has been raised in our mission to provide people with the easiest way to their favourite food.

Additional Company Information

Benefits & Others
Flexible working hours