Walters People (HK)

Customer Service Specialist (IANG Welcome)

Walters People (HK)
Posted on 16-Apr-21

Customer Service Specialist (IANG Welcome)

Walters People (HK)

Job Highlights

  • IANG Welcome!
  • Native Mandarin Speaker
  • Excellent package, Up to 26k~

Job Description

My client is a US based blockcain company, they are now looking for Customer Services Specialist to join their ever-expanding team.

Main Responsibilities
* To handle customer inquiries and service request through hotline, email and live chat
* Resolve product or service problems by clarifying the customer's complaint
* Follow communication procedures, guidelines and policies to ensure consistent customer service quality
* Use the best judgement to select the best course of action to resolve customer concerns
* Keep records of customer interactions in order to propose enhancements to customer service quality
* Other duties assigned by manager

Main Requirements
* HKDSE graduate, diploma or above in customer service or related field
* Native Mandarin Speaking is a MUST
* 1 year of experience working in multi-channel environment (email, live chat) highly preferred
* Knowledge in blockchain technology is highly desirable
* Shift work is required (5-Day work week)
* Strong presentation skills with excellent verbal and written communication skills in English and Simplified Chinese

Additional Information

Career Level
Entry Level
Years of Experience
Job Type
Full Time, Permanent

Company Overview

Walters People is part of the Robert Walters Group. We match candidates to permanent and contract roles across a wide range of disciplines including accounting & finance, business support, financial services, human resources, sales & marketing, supply chain and tech & transformation. Our expert team of consultants connect businesses to the people they need, whilst helping candidates fulfil their potential and get what they want from work.

Established in 2005, Walters People now operates in six European countries with offices in Belgium, France, Ireland, the Netherlands, Spain and the UK. It was officially launched in Hong Kong in 2020 as its first operation in Asia.

We put job seekers first. By delivering a stand-out experience, we build long term relationships. This means we don't search for people to fill vacancies, instead we match opportunities to our constantly evolving community of candidates.

For more information about Walters People (Hong Kong), please visit

Additional Company Information

Human Resources Management/Consultancy