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CUSTOMER SERVICE SPECIALIST (24K-28K) – watch/fashion jewellery / e-commerce / retail / wholesale JPC Texson Limited
  • Not Specified
  • Salary negotiable
  • Posted on 21 Mar 2019
CUSTOMER SERVICE SPECIALIST (24K-28K) – watch/fashion jewellery / e-commerce / retail / wholesale JPC Texson Limited
Job Highlights
  • Degree; watch/fashion jewellery exp for Asian mkt
  • Build & enhance customer relation in daily orders
  • Solid customer service/order process/sales support
Job Description
  • Fashion watch & fashion jewellery brand for lifestyle customers 
  • e-Commerce, wholesales & retailing
  • Main market : HK (2 shops), China (1 shop), Japan, Korea, Singapore, Australia and other SE Asian countries
  • Mother company : watch designer & manufacturer for global market 
  • We are looking for  CUSTOMER SERVICE SPECIALIST   – with details as follows :
  • Report to Sales & Business Development Manager.
  • He/She will focus on building and maintaining strong and long-lasting customer relationships, supporting subsidiaries and customers in daily order taking and after sales activities with high level of professionalism.
  • The candidate should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and products.
  • Liaise with subsidiaries and customers for all business activities i.e. samples arrangement, orders, deliveries, after sales
  • Communicate with internal parties to ensure customer’s requests are fulfilled in time and with highest standard
  • Send in time to all the external counterparts all the materials needed in occasion of product launches (samples, order form, marketing materials)
  • Recommend best practices to meet service level and after sales and improve customer satisfaction
  • Consolidate and update database and reports for internal and external parties
  • Liaises closely with the business units to provide high quality information regarding opportunities, customers’ complaints or competitors’ behavior
  • Follow up on payment process and after sales operations
  • Handle all ad-hoc projects assigned by the management
  • Identify and resolve problems that affect customer service quality and efficiency
  • Maintain relationship with existing customers with high quality service standard
  • University graduated or above,
  • Studies in Business, Marketing or Logistics related disciplines is a plus
  • Experience in fashion watch, fashion jewellery or fashion is highly prefer
  • Experience in HK/China/Asia market is a plus
  • Experience in watch brand owner is a plus
  • Experience in using ERP program is a plus
  • Proficient in English & Chinese (Cantonese and Mandarin)
  • Proficient in using MS Word, Excel, PowerPoint & Chinese Word Processing
  • 5 days work
TO APPLY for this job or similar jobs :
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JPC Recruiting Services was established in 1990.
Additional Information
Years of Experience
5 years
Employment Type
Full Time, Permanent
Double pay, Five-day work week, Medical insurance, Performance bonus
Company details

Hong Kong - Shenzhen - Guangzhou - Shanghai - Beijing

JPC Texson Ltd, established since 1990, is a Hong Kong and China licensed Employment Consulting firm, specializes in Headhunting and Recruiting Services for companies in Hong Kong and China.  We have offices in Hong Kong, Shenzhen, Guangzhou, Shanghai and Beijing.

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