THE COMPANY :
- Fashion watch & fashion jewellery brand for lifestyle customers
- e-Commerce, wholesales & retailing
- Main market : HK (2 shops), China (1 shop), Japan, Korea, Singapore, Australia and other SE Asian countries
- Mother company : watch designer & manufacturer for global market
- We are looking for CUSTOMER SERVICE SPECIALIST – with details as follows :
THE JOB :
- Report to Sales & Business Development Manager.
- He/She will focus on building and maintaining strong and long-lasting customer relationships, supporting subsidiaries and customers in daily order taking and after sales activities with high level of professionalism.
- The candidate should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and products.
- Liaise with subsidiaries and customers for all business activities i.e. samples arrangement, orders, deliveries, after sales
- Communicate with internal parties to ensure customer’s requests are fulfilled in time and with highest standard
- Send in time to all the external counterparts all the materials needed in occasion of product launches (samples, order form, marketing materials)
- Recommend best practices to meet service level and after sales and improve customer satisfaction
- Consolidate and update database and reports for internal and external parties
- Liaises closely with the business units to provide high quality information regarding opportunities, customers’ complaints or competitors’ behavior
- Follow up on payment process and after sales operations
- Handle all ad-hoc projects assigned by the management
- Identify and resolve problems that affect customer service quality and efficiency
- Maintain relationship with existing customers with high quality service standard
- University graduated or above,
- Studies in Business, Marketing or Logistics related disciplines is a plus
- Experience in fashion watch, fashion jewellery or fashion is highly prefer
- Experience in HK/China/Asia market is a plus
- Experience in watch brand owner is a plus
- Experience in using ERP program is a plus
- Proficient in English & Chinese (Cantonese and Mandarin)
- Proficient in using MS Word, Excel, PowerPoint & Chinese Word Processing
- 5 days work
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