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Customer Service Supervisor (Call Centre)Make The Right Call
Customer Service Supervisor (Call Centre)Make The Right Call
Job Highlights
  • leadership experience and good communcation skills
  • monitoring, coaching, training, recruitment
  • motivated, work under pressure
Job Description
  • Carry out call monitoring to ensure the quality and procedure are in line with the requirements of respective campaigns
  • Monitoring the service and operational of call centre agents thru channels such as live chats, telephone and emails
  • Assist in managing the core projects includes, coaching, monitoring, administration, ongoing training, floor supervision, providing resolution to Agents, Manager and Management
  • To manage, plan and leverage resources in order to meet all SLAs
  • Responsible for recruitment functions, assisting in training and staff development.
  • Build strong partnership within company to ensure smooth operations, support on budget planning and special projects.
  • Develop and standardize call centre operational procedures

 

Requirements:

  • Excellent customer service mindset, result-oriented and with passion to achieve success
  • 2 years relevant experience in a Senior or Supervisor position
  • With relevant experience in managing or supervising a team of more than 10 Customer Service Officers
  • Detail-oriented and well-organized with good analytical skills
  • Team player with strong communication and interpersonal skills
  • Energetic, flexible and able to work under pressure
  • Good command of spoken English and Cantonese, and written English and Traditional Chinese
  • Flexibility in shift duty arrangement
  • Good use of computer knowledge especially in Excel & Power Point

We offer:

  • Attractive basic salary with performance bonus 
  • Comprehensive training with pay
  • Marriage leave
  • Maternity leave
  • Paternity leave
  • Career development opportunities
  • Medical coverage
  • Quarterly Fun Day Programs
  • Annual Staff Recognition Program
  • Flexible working hours 

Make The Right Call is an equal opportunity employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only.

Get to know us at www.maketherightcall.com

Additional Information
Years of Experience
2 years
Employment Type
Full Time, Permanent
Benefits
Medical insurance, Performance bonus
Company details

With a total 90 seats, operating 24/7, covering world wide markets from Asia, Middle East, USA to Europe, Make The Right Call provides professional customer service to global multinationals.

Our call centre is based in Hong Kong and houses a big team of fun, energetic,vibrant and motivated call centre agents. If you are one of us, we would like to meet you in person.

If you think you like having fun, dealing with people and enjoys trouble shooting, come and meet us and let us get to you know.