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[K11 MUSEA] Customer Service SupervisorK11 Concepts Limited
[K11 MUSEA] Customer Service SupervisorK11 Concepts Limited

Job Highlights

  • Form 5 or above
  • To provide premium customer service
  • Shift duty (5-day work)

Job Description



Team Management

  • Lead, monitor and train the whole CS team to ensure the performance of CSO in compliance of company standard
  • Prepare monthly and daily roster and counter check the attendance record
  • Flag and report any workflow that worth to review and improve subject to customers’ comment and daily operational difficulties
  • Constantly review and flag staff performance / deficiencies and propose training needs

Coordination across teams

  • Work with various marketing teams in coordinating all necessary tasks in relation to event promotion/ redemption activities involving CSO execution
  • Work with Property management team to organize events and various functions, deploy manpower and other related tasks
  • Work with Training teams to arrange training schedules with staff subject to training needs

Provide Excellent Service to Customer

  • To be on post at various locations in mall area and handle customers’enquiries & complaints
  • Assist all regular and ad-hoc event promotion and redemption activities
  • Conduct survey and collect voice of customers
  • Invite, prepare, arrange and conduct art tour to achieve KPI
  • Handle escalated customers’complaints in relation to various kinds of services
  • Handle respective administrative tasks including report compiling, inventory control in relation to CS tasks



  • Preferably with 6 years working experience in customer service, hospitality, membership, retail brand or property management industry
  • Form 5 or above, certificate holder in Hospitality Management, Property Management or related discipline is preferable
  • Customer services oriented with good customer service skills and communication skills
  • Good in Cantonese, English and Mandarin, knowledge of other foreign language is an advantage
  • Good computer skills, especially MS Office, Excel
  • Shift duty (5-day work)  


Working Location: Victoria Dockside


We offer attractive remuneration package to the right candidates. Interested parties, please email full resume with current and expected salary by clicking “Apply Now”

(Personal data collected will be used for recruitment purpose only)

Additional Information

Career Level
Entry Level
School Certificate
Years of Experience
2 years
Employment Type
Full Time, Permanent
Company Website

Company Overview

About K11 Group

Founded in 2008 by entrepreneur Adrian Cheng, K11 Group combines art and commerce in commercial and residential real estate, and a growing portfolio of brands across different sectors in Greater China and around the world. Marking its 10th anniversary, K11 Group announced its most ambitious Museum-Retail development K11 MUSEA in June 2018, situated at the heart of the new $2.6bn Victoria Dockside art and design district developed by parent company New World Group in Hong Kong, scheduled to fully open in 2019. In addition to its flagship K11 Art Malls, K11 Group also operates K11 ATELIER, a network of office buildings for the next-generation workforce; luxury residences for worldly travellers K11 ARTUS; open education platform K11 Kulture Academy; the terrarium-inspired transformative retail concept K11 Natural; consulting and market research institution K11 Chinese Millennials Taskforce; and K11 Art Foundation, China’s first not-for-profit to incubate Chinese artists and curators.

K11 Group is based in Hong Kong and has operations in Greater China, as well as investments in Europe and the US.

Through K11 Group, Cheng’s stated aim is to constantly innovate and “connect China’s cultural ecosystem and its emerging millennials and Generation Z with the world”, creating a new global identity for Chinese millennials. By 2023 K11 Group will have gained a footprint in nine cities across Greater China.

Additional Company Information

Benefits & Others
Dental insurance, Education allowance, Five-day work week, Flexible working hours, Life insurance, Medical insurance, Performance bonus