KOS Staffing Limited

Customer Service Supervisor/Officer (Service Centre)

KOS Staffing Limited
Posted on 12-Apr-21

Customer Service Supervisor/Officer (Service Centre)

KOS Staffing Limited

Job Highlights

  • MNC and headquarter in Europe
  • CS supervisor focusing centre operation
  • Clear career path with attractive bonus

Job Description

About the Company

Our client is a market leader in logistic field and headquarter in Europe.in response to their expansion plan they are actively looking for a Customer Service Officer/Supervisor to support their service centre operation.

Responibility

  • Report to department head, leading service branch customer service specilist to ensure effective operation
  • Work closly with internal and external parties across the area of service provisioning, fault management, fault resolution, network management, and crisis management
  • To monitor the Service Level Agreement (SLA), manage and deliver the projects within agreed schedule, cost and quality
  • Provide coaching and training to Express Centre Representatives to drive the achievement of country objectives and targets
  • Design various workflow to smoothen the operation between service center and various departments

Requirements:

  • Degree holder or above at least 5 years of solid client service / relationship management experience
  • Excellent interpersonal and communication skills
  • Excellent analytical and numerical skills
  • Good command of both spoken and written Chinese and English. Putonghua is an advantage

Click "Apply Now" to apply for this position or call Tom Wong at +852 3180 4925 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

Additional Information

Career Level
Middle
Qualification
Degree
Years of Experience
4 years
Job Type
Full Time, Permanent

Company Overview

KOS International Limited is a specialist recruitment firm focus on serving leading multinational companies and striving local businesses in the Asia Pacific region.

Additional Company Information

Industry
Human Resources Management/Consultancy