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Customer Services Duty Manager, Operations Hong Kong Aviation Ground Services Limited
Customer Services Duty Manager, Operations Hong Kong Aviation Ground Services Limited
Job Highlights
  • Supervise landside and airside passenger services
  • Handle real time customer complaints;
  • Execute administrative projects
Job Description

Job Responsibilities:

  • Monitoring daily operations and communicate with internal & external parties for any flight disruption and handling;
  • Responsible to lead and manage the front-line staffs to comply the company standards and requirement in all Operations area and ensure the required service standards are always delivered to the Customer;
  • Manage the front-line staff to handle “flow control” smoothly in all Operations area;
  • Update major flight disruption / creeping delay develops and submit handling reports;
  • Handle difficult situations on site and off site including delayed and overbooked Flights;
  • Handle real time customer complaints;
  • Monitor all front-line staffs to take safety briefing, services standard reminder and case sharing by daily; and
  • Ad-hoc duties will be assigned by Management


  • Bachelor’s Degree in Business/ Aviation Management or related disciplines
  • Possess minimum 6 years’ experience in airport operations field, preferably with at least 2 years in supervisory position;
  • Customer-oriented with excellent communication and presentation skills;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in MS Excel, Word and Power Point;
  • Able to work independently under high pressure;
  • Willing to take shift duties.

We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates.

\or interested parties, please send your full resume with availability, current and expected salary to Hong Kong Aviation Ground Services Limited by clicking "Apply Now"or WhatsApp at 9027 8119.

Please download and bring along the completed Employment Application Form after interview appointment has been made.

To understand more of our company and other vacancies, please visit our website at

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

Additional Information
Years of Experience
6 years
Employment Type
Full Time, Permanent
Dental insurance, Flexible working hours, Medical insurance
Company details

Hong Kong Aviation Ground Services Limited (HAGSL)

Hong Kong Aviation Ground Services Limited (HAGSL) officially launched operation in 2014 to provide ground handling services (self-handling and third party handling) at the Hong Kong International Airport. HAGSL is a wholly-owned subsidiary of Hong Kong Airlines.

Our Service Approach

Passion to deliver

Extra to give

Options to offer

Promise to fulfill

Lasting impression to create

Emotion quotient to serve