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Customer Services Executive Hong Kong ECMS International Logistics Co., Limited
Customer Services Executive Hong Kong ECMS International Logistics Co., Limited
Job Highlights
  • Cross-border e-commerce logistics
  • Coordinate with internal stakeholder
  • Prepare regular business reports
Job Description

Job Overview

Are you interested in joining the fast-growing e-commerce logistics industry? Are you enthusiastic in being part of the team supporting the world’s largest e-marketplaces in next year’s Single’s Day and Black Friday festivals? Do you have a passion for a high-flying career in an e-commerce company with solid business profile while still enjoying a startup working environment? If you do, come and explore opportunities with ECMS.

With our aggressive global expansion plan in 2019, we are now recruiting for the teams in Southeast Asia Region (including Taiwan, Hong Kong/Macau, Australasia, and South China exports). This role is a Customer Services Position to monitor parcel delivery tracks, handle customers’ enquiries and resolve service issues, so as to secure satisfied service level to our customers. The position directly reports to the Head of Customer Services.

Roles and Responsibilities

  • Cross-border e-commerce logistics customer services handling, including order process close follow up, tracking status monitoring, customers’ enquirie handling, and so on.
  • Coordinate with internal stakeholder teams to secure satisfied service level
  • Handle Account Receivable billing with customers
  • Prepare regular business reports
  • Back up operations in necessary
  • Perform any other ad-hoc tasks assigned by manager

Education and Experience requirements

  • High diploma or degree holder, preferable discipline in logistics or business nature
  • Experienced in logistics or e-commerce industry will be an advantage

Job Skills and Competencies for this position

  • Able to cope with fast-pace environment and self-initiative
  • With strong desire to develop in e-commerce and /or logistics industry
  • Strong sense of ownership and commitment to tasks & time
  • Excellent communication, coordination and analyzing skills
  • Ability to work under pressure and independently
  • Good PC knowledge
  • Good command of spoken & written English, Cantonese and Mandarin

Interested parties, please email with your detailed CV by clicking 'Apply Now'.

All Personal data collected will be used for recruitment purpose only.

Additional Information
Years of Experience
Not Specified
Employment Type
Full Time, Permanent
Dental insurance, Double pay, Medical insurance, Overtime pay, Performance bonus
Company details

ECMS, born in 2013 from APEX Logistics – one of the leading global supply chain solutions providers. We are one of the leading Asian logistics companies providing e-commerce solutions for e-marketplaces and retailers wanting to enter the international markets. Our customers include some global and regional leading e-marketplaces, brands, as well as 6 top Chinese e-platforms. We are focused on helping to overcome the barriers of cross-border e-commerce through integrated fulfillment and logistics solutions to deliver an optimal user experience for your customers.