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Customer Services Officer (Ticketing & Information Services) (HAGSL/OP-TK/JD)Hong Kong Aviation Ground Services Limited
Customer Services Officer (Ticketing & Information Services) (HAGSL/OP-TK/JD)Hong Kong Aviation Ground Services Limited
Job Highlights
  • Handle flight reservation and ticketing
  • Issue ticket and MCO
  • Prepare daily/ monthly sales report
Job Description

Responsibilities:

  • Handle flight reservation and ticketing at airport counter;
  • Provide information for customer needed, such as flights schedule, airfare, ticket conditions;
  • Issue ticket and MCO;
  • Respond to customer enquiries on frequent flyer programme;
  • Handle telephone calls for flight information enquiries;
  • Handle in / out e-mail relating to airport ticketing;
  • Handle flight protection and arrange all necessary documents as per ticketing sources;
  • Handle and consolidate daily cash/credit card receipts;
  • Prepare daily/ monthly sales report and other relevant monthly reports; and
  • Assist to oversee the airport operations and monitoring GHA performance

 
Requirements:

  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent
  • Minimum 1 year relevant working experience
  • Knowledge in airline ticketing & reservation system
  • Good command of spoken Cantonese, Mandarin and English
  • Tactful in handling customers, problem solving and interpersonal skills
  • Familiar in computer applications (Excel)
  • Willing to take shift duties
  • Immediate available is preferred


We will offer an attractive remuneration package such as:

  • Travel Ticket Benefit
  • Medical & Dental Insurance
  • Paid Annual Leave
  • Overtime Allowance
  • Transportation Allowance
  • Shift Allowance
  • Referral Bonus

 

For interested parties, please send your full resume with availability, current and expected salary to Hong Kong Aviation Ground Services Limited by clicking "Apply Now" or WhatsApp at 9027 8119.

Please download and bring along the completed Employment Application Form after interview appointment has been made.

To understand more of our company and other vacancies, please visit our website at http://hagsl.com/index.php/en/careers

  

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

 

Additional Information
Years of Experience
1 year
Employment Type
Full Time, Permanent
Benefits
Dental insurance, Five-day work week, Flexible working hours, Life insurance, Medical insurance, Overtime pay, Performance bonus, Transportation allowance, Travel allowance
Company details

Hong Kong Aviation Ground Services Limited (HAGSL)

Hong Kong Aviation Ground Services Limited (HAGSL) officially launched operation in 2014 to provide ground handling services (self-handling and third party handling) at the Hong Kong International Airport. HAGSL is a wholly-owned subsidiary of Hong Kong Airlines.

Our Service Approach

Passion to deliver

Extra to give

Options to offer

Promise to fulfill

Lasting impression to create

Emotion quotient to serve