SEEK Asia Style Guide

Customer Services Officer / CS Officer 顧客服務主任 (5 DAYS WORK) Medtimes Medical Group Limited
  • Kwai Hing
  • Salary provided
  • Posted on 13 Aug 2019
Customer Services Officer / CS Officer 顧客服務主任 (5 DAYS WORK) Medtimes Medical Group Limited

Job Highlights

  • F.5 or above, 1 year or above relevant expercience
  • Meals and transportation allowance
  • 5 days work,11 days annual leave, Guarantee bonus

Job Description

 Main Duties

  • Handle incoming calls from CS hotline in a professional manner,  answer enquiries received by phone, email and other media channels 
  • Follow up and handle enquiries or complaints with good communication skill and professional manner
  • Communicate and coordinate with clinic and internal departments
  • Deliver good customer service to meet customer satisfaction
  • Recommend suitable products to our customers


  • F.5 or above
  • Minimum 1 year customer services oriented experience
  • General medical knowledge or clinic experience is preferred
  • Knowledge in Clinic Solution will be an advantage
  • Fluent in Cantonese and Mandarin, fair in English
  • Good communication skills
  • Proactive and a team player
  • Ability to handle multi-task independently


We offer:

  • 5 days work (Monday to Saturday 9:00am – 6:45pm)
  • Meal and transportation allowance
  • Guarantee bonus
  • 11 days annual leave
  • Medical Benefit (e.g. Free Vaccination, Free Medical Checkup)
  • Study Allowance
  • Study Loan
  • Birthday Leave
  • Paternity Leave
  • Maternity Leave


Work Location: KCC (near MTR station)

For details, please visit our website:


Interest parties please send your full resume with expected salary via APPLY NOW

Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies and for recruitment purposes only.

Additional Information

Years of Experience
1 year
Employment Type
Full Time, Permanent
Dental insurance, Double pay, Education allowance, Five-day work week, Medical insurance, Performance bonus, Transportation allowance

Company Overview

Medtimes Medical Groupa Hong Kong--based company, offers one-stop comprehensive health services.  With our advanced medical equipment, experienced medical team and attentive customer service, we provide professional and quality medical services to customers in Hong Kong, Macau, mainland China and the Asian region. Our laboratory is one of two labs in the Greater China Region that are AABB-accredited for Relationship (DNA) Testing. Our relationship testing results are admissible as evidence to the US Citizenship and Immigration Services for immigration purposes.


Medtimes has been awarded a "Caring Company" accredited by the Hong Kong Council of Social Service. The award is in recognition of our commitment in "Caring for the Community", "Caring for the Employees" and "Caring for the Environment" over the past years.