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Customer Services Officer - General Insurance (Hotline) (Fixed Term Contract)QBE General Insurance (Hong Kong) Limited
Customer Services Officer - General Insurance (Hotline) (Fixed Term Contract)QBE General Insurance (Hong Kong) Limited

Job Highlights

  • Experience in customer service and GI
  • Knowledge in Commercial Line products
  • Attractive renumeration packages

Job Description


  • To follow up renewal policies with premium up to the pre-defined limit
  • Cross sell other general insurance products during renewal
  • Handle general enquiries for simple general insurance products


  • Post-secondary Education;
  • Minimum 2 years’ call centre experience, with experience in customer services and general insurance products preferred
  • Strong customer service orientation, with good interpersonal, communication and problem solving skills
  • Strong self-motivation, with ability to work independently and under pressure
  • Knowledge in Commercial Lines products and handling policy renewal is a definite advantage
  • Proficient in written and spoken English and Chinese, including Putonghua


Interested candidates please email us your full resume with current and expected remuneration package & available date.

Only shortlisted candidates will be notified. All data collected will be treated in strict confidentiality and used for recruitment purpose only. Personal data of unsuccessful applicants will be destroyed within 24 months from the date of receipt. Visit us at for more information.


Additional Information

Years of Experience
Not Specified
Employment Type
Contract, Full Time
Five-day work week, Gratuity, Medical insurance
Company Website

Company Overview

QBE General Insurance (Hong Kong) Limited (QBE-GI) is a strategic partner of Hang Seng Bank Limited in Hong Kong and mainland China through an exclusive bancassurance agreement. QBE-GI has access to the Bank’s corporate customers and over three million personal customers in Hong Kong.

QBE-GI is part of QBE Group’s Emerging Markets Division, which has operations in 23 markets in Asia Pacific and Latin America. Headquartered in Sydney, Australia, the QBE Insurance Group is one of the world’s top 20 general insurance and reinsurance companies.

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