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Customer Services Officer/ Senior Customer Services OfficerArvato Services Hong Kong Limited
Customer Services Officer/ Senior Customer Services OfficerArvato Services Hong Kong Limited
Job Highlights
  • Communicate with internal/external customers
  • Maintain SAP Material Master for new product
  • Higher Diploma or above in Logistics, Supply Chain
Job Description

Job Responsibilities:

  • Communicate with internal/external customers on inbound and outbound order management, escalation, resolution, operational activities, reports deliverable & data inputs.
  • Maintain SAP Material Master for new product & customer master creation undertakings.
  • Trigger & participate Project Improvement (BPI) till implementation. Assist Senior Analyst, Service Delivery in Business Process training within team members.
  • Support Month-end/Quarter-end/new product launch; and attend customers call and QBR.
  • Responsible to create/update Working Instruction for the assigned process.


Job Requirements:

  1. 5-6 years relevant experience
  2. Higher Diploma or above in Logistics, Supply Chain or related discipline
  3. Knowledge in SAP is an advantage
  4. Good command in both spoken and written English and Chinese
  5. Customer Oriented, Good communication and interpersonal skills

We offer competitive remuneration package to the right candidate. Interested parties please apply by submitting resume with career details, expected salary and contact information to HR Department 

We are an equal opportunities employer; all personal data will be treated in strict confidential and for recruitment purpose only.

Additional Information
Years of Experience
5 years
Employment Type
Full Time
Benefits
Double pay, Education allowance, Five-day work week, Free shuttle bus, Life insurance, Medical insurance, Overtime pay, Performance bonus, Travel allowance
Company details

Arvato SCM Solutions is part of Arvato AG. Arvato AG is a leading international technology service provider that lives and breathes digital technology. More than 66,000 employees design and produce innovative solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains. These include Digital Marketing, Financial, CRM, SCM and IT solutions, as well as all services related to the creation and distribution of printed products and digital storage media. arvato is a wholly owned subsidiary of Bertelsmann SE & Co. KGaA. More information is available at www.arvato.com