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Customer Services Representative(CSR), Call CentreAsia Medicare (HK) Limited
Customer Services Representative(CSR), Call CentreAsia Medicare (HK) Limited

Job Highlights

  • minimum 3 years of clinical experience
  • good customer services skill and team player
  • customer-oriented and good communication skills

Job Description

Job Responsibilities

  • Handle incoming calls for general enquiries, appointment booking
  • Handle enquiries and booking on social medias
  • Maintain good customer relationship
  • Provide a full range of customer services through our call centre
  • 5.5 days work per week, 40 working hours per week
  • 12 - Hour Local Customer Service Hotline with different shift pattern
  • Perform ad-hoc projects as assigned

Job Requirements

  • HKDSE/ HKCEE or above
  • With good customer services skill and team player
  • Good command of written and spoken English and Chinese
  • Good computer skills including MS Office
  • Ability to work positively in a fast-paced environment
  • Good sense of lifestyle and healthcare knowledge to serve customers
  • Experience with Customer Service and CRM system or Experience in Call Centre is an advantage
  • Immediately available is preferred 
  • Candidate with more experience will be considered as Customer Service Officer (CSO), Call Centre

Additional Information

Career Level
Middle
Qualification
Non-Degree Tertiary
Job Functions
Years of Experience
3 years
Employment Type
Full Time
Benefits & Others
Flexible working hours, Medical insurance, Performance bonus
Company Website

Company Overview

Since its establishment in 1998, Asia Medicare (HK) Limited (The company) has served the community through three medical centres located in Tsim Sha Tsui and Central offering high quality eye care services, refractive and cataract surgeries.

The company is one of the largest providers of eye care services in Hong Kong. As of 2019, it has recorded more than one million patient visits. 

To align with the company's business development strategies, we are looking for capable individuals with right attitude to join our team. Interested parties please send your full resume with current salary and expected salary to Human Resources Department via e-mail to [email protected]Please kindly quote the position title and reference no. in the email subject headline for easy reference.