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Customer Success SpecialistTCM Consulting
Customer Success SpecialistTCM Consulting

Job Highlights

  • MNC company
  • Cohesive working environment
  • 25 days of annual leave a year

Job Description

Our client provides finance professionals with the latest job opportunities, career information and invaluable industry insights they need to maximise their potential. The site connects them to roles within many of the world’s most respected financial organisations.

Their Customer Success department is seeking a teamplayer to join them as a Customer Success Specialist to play a pivotal role in ensuring customer service excellence across the APAC region and contributing to overall organizational growth and success. As a key player of the Customer Success Team, you will support new and existing customers on the full cycle order fulfilment process and offer the best solutions to our professionals and resolving their problems in shortest possible time. Join us now and look forward to unparalleled career growth!

A typical workday in the life of a Customer Success Specialist includes:

Internal support to the Customer Success Team

  • Order fulfilment – processes inventories accurately and timely
  • Setup new customer accounts and maintain good record of documentation for audit purposes
  • Generate scheduled or ad hoc reports by using their internal reporting platform –
  • Tableau Liaising with 3rd party vendor on technical setups
  • Follow policies and procedures accurately and efficiently
  • Ad-hoc work tasks as deemed appropriate

External Support to professionals and candidates

  • Handle a small portion of customers - provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Respond to enquiries professionally via phone or email
  • Be an advocate to professionals and candidates – escalate issues or product improvement feedback to product stakeholders
  • Keep up-to-date with the latest website features in order to advise professionals with the best practices

The ideal candidate embodies the following traits and values:

  • Meticulous and able to perform routine administrative tasks accurately and efficiently
  • Passionate in technology, and agility at learning new products and features
  • Positive and greet changes as opportunities
  • Curious and embrace continuous process improvement
  • A team player who can work independently and yet at the same time, enjoys collaborating with others toward a common goal

Required and/or Preferred Qualifications from you:

  • 1-3 years of working experience in similar capacity
  • Enthusiastic and passionate candidates without experience are welcome to apply too
  • Good verbal and written communication in Cantonese and English
  • Tech savvy with good proficiency of Microsoft and web-based applications

Our client embraces big thinkers and big doers who will help them continue to grow and scale across the world. They offer good career development prospects and an attractive compensation package, great benefits, including a generous paid time off (a minimum of 25 days of annual leave), 14 weeks of paid maternity leave/4 weeks of paid paternity leave, wellness program, fitness club reimbursement, tuition reimbursement, and more to the selected candidate.

If you like working at a company where individual contribution matters and is recognized, where you can have both autonomy and support to achieve your goals and where creativity and accomplishment are rewarded, then you should consider working for this client of ours.

 

Additional Information

Career Level
Middle
Qualification
Postgraduate
Years of Experience
2 years
Employment Type
Full Time, Permanent

Company Overview

Our client is a fast-growing provider of specialized career sites that cater to distinct professional communities. Their mission is to help customers source and hire the most qualified professionals in select and highly skilled occupations, and to help those professionals find the best job opportunities in their respective fields and further their careers.

Additional Company Information

Benefits & Others
Dental insurance, Education allowance, Five-day work week, Life insurance, Medical insurance, Performance bonus, Work from home