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JobsDB Hong Kong Limited

Customer Support Executive (Customer Services)

JobsDB Hong Kong Limited
Salary provided
Posted on 31 Mar 2020

Customer Support Executive (Customer Services)

JobsDB Hong Kong Limited

Job Highlights

  • Proactive and good serving attitude
  • Customer-oriented
  • Customer Service

Job Description

SEEK is a diverse group of companies that have a unified purpose: to help people live more fulfilling and productive working lives and help organizations succeed. With a presence that spans over 17 countries, the group encompasses a strong portfolio in employment, education and volunteer businesses.

In SEEK Asia (Jobstreet, JobsDB), our purpose is to improve lives through better careers. We use our unique data to provide the most relevant connections for candidates and hirers. Ability to deliver notifications at the right time through the right channel helps us connect candidates to the right jobs and hirers to find the right candidates.

You are the beacon of hirers as you will: 

  • Handle and resolve clients and candidates’ enquiries through inbound hotline and emails
  • Recommend suitable product features through inbound and necessary outbound calls
  • Conduct low-touch product features training to promote product usage or adoption
  • Assist clients on advertisement refinements and giving advices
  • Maintain trustful relationship with clients through proactive follow-up actions
  • Handle ad hoc projects when required

Want to join our team? You would be…

  • Minimum 2 years of sales/ customer service/ telesales experience
  • Customer-oriented with proactive and good serving attitude
  • Presentable and strong in communication and negotiation skills
  • Proficient in both spoken and written English, Cantonese and Mandarin
  • A good team player with positive mindset

After entering our big family, you can enjoy…

  • Attractive salary package (not commission based)
  • 5-day work + 8-hour work per day (no shift duty is required)
  • 16 days Annual leave+ Bank holiday+ Birthday leave
  • Comprehensive medical coverage
  • A flexible and fun working environment
  • Working in a young and dynamic team
  • Various recreational activities

If you are passionate, driven and looking for a new and exciting opportunity within a successful and growing company, this may be the right role for you.

Please click “Apply Now” to submit your application. 

All personal information submitted by job applicants will be used for recruitment purposes and we reserve the rights to consider the applications for other positions in our Group.

Additional Information

Career Level
Not Specified
Not Specified
Years of Experience
2 years
Employment Type
Full Time, Permanent
Company Website

Company Overview

jobsDB and are part of SEEK Asia, which is the leading online employment market place in Asia. SEEK Asia covers 7 countries namely Hong Kong, Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam.

SEEK Asia is the extension of the Australian Securities Exchange listed company called SEEK. The company’s purpose is to help improve people’s lives through a better career. SEEK Asia’s database consist of over 500,000 corporate hirers and over 24 million candidates.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Life insurance, Medical insurance, Performance bonus