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Customer Support Executive - Transactions (m/f)Chrono24 Asia-Pacific Limited
Customer Support Executive - Transactions (m/f)Chrono24 Asia-Pacific Limited

Job Highlights

  • Challenging customer contact is not a problem for
  • You can win customers over with your communication
  • ou have a strong command of written and spoken Eng

Job Description

What you can expect:

  • You are an important part of our global, young customer relations team, based in Hong Kong.
  • You independently supervise our Trusted Checkout transactions and the associated business processes.
  • You quickly find mutually satisfactory solutions in cases of potential conflicts.
  • You respond to incoming user requests via a ticket system or on the phone.
  • While establishing a sustainable relationship with your customers, you also bring your personal style.
  • While doing so, you continually strive to assure the smooth operation of the processes associated with this.
  • You are always thinking about how we can continue to improve Chrono24 and our customer service.


What sets you apart:

  • Challenging customer contact is not a problem for you and you already have some experience in the area of customer service.
  • You can win customers over with your communication skills, both on the phone and by e-mail.
  • You have a strong command of written and spoken English and Chinese (Cantonese and Mandarin). Having another native language is an advantage.
  • You are professional and impartial in your role as an intermediary between potentially conflicting parties.
  • You enjoy contributing to the professional and collaborative development of a team with your talents.
  • You stand out because of your proactive approach, teamwork skills, and motivation to take action on your own initiative.
  • You are proficient in the use of common Office solutions and are able to learn new systems quickly.
  • You have passion, creativity and curiosity to learn.
  • Having a thing for watches is not a must but definitely a plus.

What we offer:

  • 5 Days Work
  • Ideal workplace for personal growth
  • Attractive remuneration package will be offered to the right candidate
  • We’re wired a bit differently, not just in reference to our cutting-edge technology. At Chrono24, we pursue ambitious goals in an intriguing environment. We love a dynamic corporate culture with flat hierarchies. We offer a start-up atmosphere with excellent development opportunities. Are you enthusiastic about tackling new challenges that suit your personality and abilities? Perfect! Because as a Customer Support Executive - Transactions in full-time, you’re able to actively shape our future success.

Additional Information

Career Level
Not Specified
Not Specified
Years of Experience
Not Specified
Employment Type
Full Time

Company Overview

Chrono24 is the number one address for luxury watches. More than 8 million people search our website for the watch of their desire every month. From a classic automatic watch to a rare collector’s piece, you can find more than 400,000 ticking masterpieces on Chrono24.

The Home of Luxury Watch Buyers

Our mission is to offer luxury watch buyers all over the world a platform that feels just as good as their own home – or even better. Our aim is to offer the very best in terms of security, trust, and comfort. We not only want to be the largest online marketplace for luxury watches worldwide, but also the most appealing. Your personal favorite when it comes to information, transaction, and service in all matters concerning luxury watches. Or as we say at Chrono24: The Home of Luxury Watch Buyers.

The Global Marketplace “Made in Germany”

For over 10 years now, we have been completely reshaping the international market for luxury watches. On Chrono24, more than 10,000 professional dealers and private sellers from all over the world offer more than 350,000 watches. With contents in 22 languages, our website attracts more than 350,000 visitors every day. Of course, you can also access Chrono24 on your smart phone or tablet – more than 3 million users have already downloaded our iOS and Android apps. But not only can our platform be reached from all corners of the globe, our team also entails a diverse blend of international flair and German ingenuity. From our headquarters in Karlsruhe, Germany, and regional offices in Berlin, Hong Kong, and New York City, more than 190 account managers, developers, project managers, and other creative minds enable you to not only find the watch you’re looking for quickly, but also to purchase it safely.

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