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Tesla Motors HK Limited

Customer Support Specialist/ Call Centre Officer

Tesla Motors HK Limited
Salary provided
Posted on 22 Jan 2020

Customer Support Specialist/ Call Centre Officer

Tesla Motors HK Limited

Job Highlights

  • technical
  • customer driven
  • call center

Job Description

The Role

The primary goal of Customer Support Specialist is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns.The ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. Located in Hong Kong, this position requires collaboration with Tesla Sales, Vehicle Service and Executive Staff to proactively improve the owner experience for a rapidly growing customer base in our newest Asian market.

Responsibilities

  • Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance related enquiry in a 7*24*365 environment
  • Educate our owners so they have optimal confidence in the operation of their vehicle
  • Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
  • Communicate or escalate owner’s concern to relevant parties for further follow up whenever necessary
  • Accurately record issues and data into CRM/ Vehicle Support Systems

            


Requirements

  • Min. 1-2 years Customer Support/ call center experience in automotive industry is preferable
  • Flexible, proactive, attention to details, eager to contribute with strong common sense
  • Organize, sense of priority, adapt to work in a high pressure and fast pacing environment
  • Accept 7*24*365 shifts to accommodate customer’s needs
  • Establish and maintain positive, respect, cooperative working relationships
  • Willingness to learn new and innovative automotive technologies
  • Understanding of basic automotive techniques would be an added advantage
  • Familiar with Customer Management Systems-Outlook, and MS Office Suite
  • With valid driving license

 

Languages

Good verbal and written skills in English as well as at least one of the below languages:

  • Native Cantonese (Mandarin, a plus)
  • Fluent English

 

 

Additional Information

Career Level
Not Specified
Qualification
Not Specified
Years of Experience
Not Specified
Employment Type
Full Time, Permanent

Company Overview

Tesla is accelerating the world’s transition to sustainable transportation and electricity consumption by designing and manufacturing electric vehicles and energy storage systems. Based in California, Tesla employs more than 37,000 people across four continents, and manufactures cars at our factory in Fremont, California. We are currently constructing the Gigafactory–the world’s largest lithium ion battery factory–in Sparks, Nevada, and have already begun producing Tesla Energy battery storage products. 

 

Tesla Motors currently produces two premium EVs–Model S and Model X–engineered from the ground up to be the world’s best car and SUV, respectively. Model S received Motor Trend’s prestigious 2013 Car of the Year, and achieved the best safety score of any car ever tested by the NHTSA. The recently released Model X includes the first ever falcon wing doors, as well as Tesla’s award-winning electric all-wheel drive powertrain. Both vehicles come with free road trip access to more than 400 Tesla Supercharger stations—the world’s fastest EV charging technology. Model 3, our third generation EV, is currently under development.

 

Tesla Energy produces the Powerwall, a residential battery pack, as well as commercial and utility-grade Powerpack storage systems designed to help reduce electricity costs, smooth consumption and create a more resilient electricity grid.

 

Tesla is committed to hiring and developing top talent from across the world for any given discipline. Our world-class teams operate with a non-conventional product development philosophy of high inter-disciplinary collaboration, flat organizational structure, and technical contribution at all levels. You will be expected to challenge and to be challenged, to create, and to innovate. These jobs are not for everyone; you must have a genuine passion for producing the best vehicles in the world. Without passion, you will find what we’re trying to do too difficult.

Additional Company Information

Benefits & Others
Dental insurance, Flexible working hours, Free shuttle bus, Medical insurance

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