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Desktop Operation Engineer - law firmRobert Walters Hong Kong
  • Others
  • HK$45,000 - 55,000 /month
  • Posted on 15 May 2019
Desktop Operation Engineer - law firmRobert Walters Hong Kong
Job Highlights
  • Multi-national company
  • Excellent work-life balance
  • Good team culture
Job Description

My reputable client is looking to hire a Desktop Operation Engineer to join their talented team. If you are keen to know more, please see the ad below?

About the responsibilities:

  • Monitor system and application performance through a mix of formal testing and anecdotal feedback from attorneys and staff
  • Work with global technology teams in Chicago to perform advanced troubleshooting and diagnostics
  • Manage and support productivity applications including Microsoft Office and related add-ins; Provide 3rd-tier support for users across the Firm
  • Package applications and upgrades for automated deployment using SCCM; Monitor systems to ensure a successful deployment
  • Develop documentation and communications targeted toward other IT teams and/ or end users
  • Routinely participate in off-hours calls with US resources
  • Provide on-call support on a rotating schedule
  • Travelling between the Firm's Asia offices may be required

About the requirements:

  • Bachelor's degree in computer studies is preferred, but not essential
  • Advanced use and troubleshooting of Microsoft Office products and related add-ins, preferably in a legal environment
  • Advanced troubleshooting across a range of products including desktop software, hardware, and mobile devices
  • Familiarity with basic network troubleshooting and tools such as Wireshark
  • Familiarity with Application packaging such as InstallShield, Auto-It, and Powershell.
  • Strong verbal and written communication skills in English; Fluent speaking in Mandarin is a plus
  • Experiences with the following technologies are strong advantages:
    • Microsoft Windows 10
    • Microsoft Office 2016
    • iManage Desksite/ Filesite
    • Microsoft SCCM
    • Windows Installer/ Installshield
    • Legal Document Creation Tools (e.g. Workshare Compare, Litera Change-Pro, Contract Companion)
    • Lenovo Desktop and Laptop Hardware
    • Apple iOS

Additional Information
Years of Experience
5 years
Employment Type
Full Time, Permanent
Company details
Robert Walters is one of the world's leading global specialist recruitment consultancies. The Robert Walters brand stands for innovation, vision and leadership in the global recruitment market.

Robert Walters specialises in permanent and contract recruitment across all industry sectors and all levels of seniority, and count the world's leading investment banks, multinational blue-chip commercial organisations and innovative SMEs as clients. Our international network and global brand presence, along with our unrivalled professionalism and specialist knowledge, ensure that we offer only the highest quality of service to both our clients and candidates.

Established in London in 1985, the Group now operates across 28 countries. Robert Walters' Hong Kong office specialises in accounting & finance, banking & financial services, human resources & business support, information technology, legal & compliance, sales & marketing, as well as supply chain, logistics & procurement.

An award-winning business, Robert Walters has a proven track record of providing high quality recruitment services, and our success is further endorsed by the many awards we have won over the years.

For more information about Robert Walters Hong Kong, please visit