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30-32K Desktop SupportRobert Half
30-32K Desktop SupportRobert Half

Job Highlights

  • Global IT support team
  • Good career training and progression

Job Description

The Company

Our client is an international law firm. They are looking an experienced system and administration professional to support internal users.

Responsibilities

  • Provide full life cycle management of all higher tier support and troubleshooting
  • Handle installation, configuration of the infrastructure
  • Update and manage of all escalated tickets in accordance with local, regional and global Customer Services standards and processes
  • Manage IT equipment (Blackberry, Smartphones/loan laptop pool/ VC devices) with associated procedures
  • Effectively and proactively identify and communicate operations and business risks to appropriate levels of IT and management
  • Provide support on-call support an overtime basis as part of a rotational schedule to support the needs of the business
  • Handle regional local office IT support

Requirements

  • Associates Degree or above in Computer Science, Information Technology or equivalent
  • 3-5 years or above relevant experience in professional services environment
  • Strong desktop, laptop, IP phone system and printer hardware support and maintenance knowledge
  • Professional Certification (e.g. MCSDT qualification or A+) is preferred
  • Knowledge of the ITIL
  • Knowledge of latest Windows system and all related problems with OS and registries, as well as Microsoft Office Suite (2007 - 2016)
  • Experience in Active Directory role, Exchange, TCP/IP, DNS, DHCP, VPN as it relates to desktop support activities
  • Knowledge of document management systems and e-filing processes
  • Outstanding English and spoken Mandarin levels
  • Ability to work independently and under pressure
  • Strong organization and troubleshooting skills
  • Excellent customer service and time management skills
  • Candidates with less experience will be considered as Junior IT Support Analyst

Apply Today

To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.

Additional Information

Career Level

Middle

Qualification

Degree

Years of Experience

N/A

Employment Type

Full Time, Permanent

Company Overview

Founded in 1948, Robert Half pioneered specialised recruitment services and today is the world's leader in placing accounting, finance, banking and technology professionals on a temporary and permanent basis.

For more than 15 years, Robert Half has been named to FORTUNE® magazine's list of "Most Admired Companies." (March 1, 2016)

Visit our website for more job opportunities: www.roberthalf.com.hk/job-search

Additional Company Information

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