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Digital Customer Service Representative (Email & Live Chat) (5-day) (Night Shift)(Join-in Bonus)HKT Services Limited 香港電訊
Digital Customer Service Representative (Email & Live Chat) (5-day) (Night Shift)(Join-in Bonus)HKT Services Limited 香港電訊

Job Highlights

  • Attractive basic salary with commission
  • Comprehensive training with pay
  • Career development opportunities

Job Description

 

<< Join us in Nov, you can enjoy Join-in Bonus up to $5,500 >>

<< Welcome fresh graduates >>

 

Responsibilities

  • Handle customer’s enquiries, complaints and technical support via email and web chat in a timely and professional manner

 

Working location

  • Shatin (nearby City One Town)

 

Working hour

  • 42.5 hours per week, 5-day work
  • Willing to take up day or night shift duty (optional to candidates) and work on weekend & public holidays
  • Preferably available to take night shift (15:30-00:00 or 17:30-02:00) with shift allowance

 

We look for

  • F.5 / DSE or above
  • Customer-oriented and good caring attitude
  • Chinese typing using 速成 / 倉頡 input method at required speed of 30 wpm
  • Good command of written English and Chinese
  • Hands-on experience of PC operations and Internet knowledge

 

We offer you

  • Attractive basic salary with commission & sales incentive
  • Night shift allowance
  • Comprehensive training with pay
  • 14-day annual leave
  • Marriage leave
  • Maternity leave
  • Paternity leave
  • Career development opportunities
  • Medical insurance
  • MPF/Provident Fund schemes
  • Staff offer and staff recreation
  • Sponsorship of external study

 

Walk-in Day

Date20 Nov (Wed)

Time2pm to 5pm

Venue15/F, PCCW Tower, Taikoo Place, 979 King's Road, Quarry Bay (MTR Quarry Bay Exit A)

Document requiredOriginal of HKID, original and copy of academic & working reference

 

FaceTime interview

Whatsapp 6029 4292 us to arrange FaceTime interview

 

Application method

You can also send us your resume (please indicate the position applied) via the following methods.

Phone:             2888 7388

Whatsapp:       6029 4292

 

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement

Additional Information

Career Level
Entry Level
Qualification
School Certificate
Years of Experience
N/A
Employment Type
Full Time, Permanent
Company Website

Company Overview

About HKT

  

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, enterprise solutions, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

 

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

 

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers smarter, whether they are at home, in the workplace, or on the go. Consumers and merchants alike may also enjoy HKT’s financial-related services such as mobile payment, smart mobile point-of-sale solutions, and insurance.

 

For enterprises, HKT delivers end-to-end integrated solutions employing emerging technologies such as cloud computing, Internet of Things (IoT) and Artificial Intelligence (AI) to accelerate their digital transformation, contributing to Hong Kong’s development into a smart city.

 

The Club is HKT’s loyalty program and one of the largest of its kind in Hong Kong, not only offering a variety of privileges and benefits to enrich the lifestyle of members, but also increasingly amalgamating merchants and becoming an integral part of a new digital ecosystem connecting consumers and merchants.

 

For more information, please visit www.hkt.com.

 

Additional Company Information

Benefits & Others
Five-day work week, Medical insurance

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