Digital Customer Service Representative (Email & Live Chat) (5-day) (Night Shift)

HKT Services Limited 香港電訊
Posted on 08 Jul 2020

Digital Customer Service Representative (Email & Live Chat) (5-day) (Night Shift)

HKT Services Limited 香港電訊

Job Highlights

  • Attractive basic salary with commission
  • Comprehensive training with pay
  • Career development opportunities

Job Description

Responsibilities

  • Handle customer’s enquiries, complaints and technical support via email and web chat in a timely and professional manner

 Working location

  • Shatin (nearby City One Town)

 Working hour

  • 42.5 hours per week, 5-day work
  • Willing to take up day or night shift duty (optional to candidates) and work on weekend & public holidays
  • Preferably available to take night shift (15:30-00:00 or 17:30-02:00) with shift allowance

 We look for

  • F.5 / DSE or above with 1 year of customer service experience or Bachelor degree holder
  • Customer-oriented and good caring attitude
  • Chinese typing using 速成 / 倉頡 input method at required speed of 30 wpm
  • Good command of written English and Chinese
  • Hands-on experience of PC operations and Internet knowledge

 We offer you

  • Attractive basic salary with commission & sales incentive
  • Night shift allowance
  • Comprehensive training with pay
  • 14-day annual leave
  • Marriage leave
  • Maternity leave
  • Paternity leave
  • Career development opportunities
  • Medical insurance
  • MPF/Provident Fund schemes
  • Staff offer and staff recreation
  • Sponsorship of external study

 FaceTime interview

Whatsapp 6029 4292 us to arrange FaceTime interview

 
Application method

You can also send us your resume (please indicate the position applied) via the following methods.

Phone:             2888 7388

Whatsapp:       6029 4292

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (www.hkt/privacy-statement), a copy of which will be provided immediately upon request.

Additional Information

Career Level
Entry Level
Qualification
School Certificate
Years of Experience
N/A
Job Type
Full Time, Permanent
Company Website

Company Overview

About HKT

HKT is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, enterprise solutions, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers smarter, whether they are at home, in the workplace, or on the go. Consumers and merchants alike may also enjoy HKT’s financial-related services such as mobile payment, smart mobile point-of-sale solutions, and insurance.

For enterprises, HKT delivers end-to-end integrated solutions employing emerging technologies such as cloud computing, Internet of Things (IoT) and Artificial Intelligence (AI) to accelerate their digital transformation, contributing to Hong Kong’s development into a smart city.

The Club is HKT’s loyalty program and one of the largest of its kind in Hong Kong, not only offering a variety of privileges and benefits to enrich the lifestyle of members, but also increasingly amalgamating merchants and becoming an integral part of a new digital ecosystem connecting consumers and merchants.

Employing approximately 17,500 staff, HKT is headquartered in Hong Kong and maintains a presence in mainland China as well as other parts of the world. Its international telecommunications network covers more than 3,000 cities and 160 countries.

HKT Limited is a company incorporated in the Cayman Islands with limited liability.

For career opportunities, please visit www.hkt.com/careers

Additional Company Information

Benefits & Others
Five-day work week, Medical insurance