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Digital Platform Manager, Mobile and Messaging - Retail Banking and Wealth ManagementHSBC
  • Not Specified
  • Salary provided
  • Posted on 04 Apr 2019
Digital Platform Manager, Mobile and Messaging - Retail Banking and Wealth ManagementHSBC
Job Highlights
  • World's leading financial institution
  • Excellent Career Progression
  • Stable working environment
Job Description

Some careers prize diversity more than others.

If you’re looking for a role where you will continue to be respected as an individual and valued for the contributions you make, remember how diversity drives success right here at HSBC.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Platform Manager, Mobile and Messaging.

In this role, you will

  • ​Accountable for the performance management of the Mobile and Messaging products within the role holders portfolio. Such performance include, but not limited to, mobile active customers, engaged customers, log ons, activation and usage of Mobile Security Key and transaction usage
  • Own the platform operations and support on production issues triage. Work with digital product owners to improve the products across customer experience, commercial product sales and digitally native capabilities.
  • Define commercialization and release plan, in conjunction with HSBC Digital Solutions Cross Functional teams, digital channel, marketing, contact centres and retail distributions, as well as other stakeholders to facilitate improved customer engagement and usage of products.
  • Competitive assessments, research new technologies and services, assess competitors or new entrants, review regulations for Digital requirements.
  • Key party in HSBC Digital Solutions Mobile Cross Functional Teams and Digital Squad under Channel Optimization Ways of Working in driving better coordination of manned and digital channels
  • Reports into Digital Platform stream under Asia Main Hub Digital, support other product teams to deliver great product experience and optimize performance.
  • Be an effective team player through communication, performance management, development plans and reward or recognition practices.
  • Cultivate an environment that supports diversity and reflects the HSBC brand.
  • Build a culture of continuous improvement in customer experience and functionality deployment 
  • Drive collaboration within the Asia Main Hub and Global HSBC Digital Solutions Cross Functional teams
  • Seeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix.
  • Works in a facilitative manner to build capability in progressing objectives, but does not lose sight of the profitability and productivity outcomes.
  • Actively engages external organizations to understand market trends and seek opportunities for improvement through own team and matrix.
  • Acts in a manner that transparently promotes the organizations values and delivers in an aligned manner.
  • Cultivate an environment that supports diversity and reflects the HSBC brand.
  • Regular review to identify key risks, issues and interdependencies.
  • Determine and apply appropriate mitigation strategies.
  • Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand.
  • Ensure regular and positive engagement with key support functions such as Risk, Compliance and Human Resources to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target.
  • Implementation of Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the Retail Banking and Wealth Management strategy through operational practice and planned activity

To be successful in this role, you should meet the following requirements

  • ​Customer focused, results based approach, able to deliver to deadlines.
  • Asia experience, preferable Hong Kong.
  • Extensive experience with the range of product development and platform management activities including establishing a strong commercial view regarding the use of platform, managing platform performance, providing operation support as well as commercializing the mobile and messaging products on our mobile banking app.
  • Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and or other consumer product development is a strong advantage.
  • Experience in a global or regional roles, working effectively to deliver targets across diverse cultures.
  • Comfort with technology including ability to translate business and customer need to product requirements, customer journey mapping, technical assessments, organizational buy in, launch, and ongoing management.
  • Exposure to projects that touch a range of technical platforms such as digital, mainframe, server based
  • Strong communication skills for navigating through business product requirements, differences of opinion on approach.
  • Experience in developing and executing customer facing and staff facing communications an advantage. 
  • Strong competency with professional project planning, and other project management skills. Functional Design experience to map customer processes an advantage.
  • Demonstrates flexibly when addressing shifting or competing priorities.
  • Proven ability to build strong relationships across stakeholder groups.
  • Proven ability to influence large teams without direct leadership authority.
  • Proven ability to manage third party partners both in partnership development when required, and ongoing partner management.
  • Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision making processes.  Ability to effectively influence and communicate across various business lines and units.
  • Relevant Degree
  • Strong Analytical and Presentation skills.
  • Energetic, positive attitude and team player.
  • Excellent organizational and planning skills.
  • A flexible approach to work and working hours.

For further details and application information please visit our career site, search under reference number 0000CSDR

You’ll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited

Additional Information
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