Digital Product Manager, Partnerships - Retail Banking and Wealth Management

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If you’re looking for a role where you will continue to be respected as an individual and valued for the contributions you make, remember how diversity drives success right here at HSBC.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Product Manager, Partnerships.

In this role, you will

• Building new customer journeys and propositions with external tools
• Engage with Software Delivery to construct quality customer experience at improved cost and time to market
• Working closely with Digital Customer Experience and Service Delivery to improve the delivery effectiveness through available digital channels for Customers
• Liaise with Regions and Marketing to promote usage and increase activation of customers
• Apply data, metrics and test results from customer reactions to tailor content, digital marketing and customer interactions to improve Return of Investment and customer returns for the proposition
• The role holder has primary responsibility for ensuring the proposition features are best in class, simple, easy to use and differentiating
• The role holder will also be responsible for championing the executive approval of projects to deliver proposition functionality
• The role holder will act as executive sponsor for the development of digital capabilities and functionality
• Accountable for the end to end customer experience of the Digital products within the role holders portfolio
• Define and develop improvement opportunities across customer experience, commercial product sales and digitally native capabilities
• Define functional and deployment requirements, in conjunction with Software Delivery, Change Delivery, Marketing and other stakeholders to facilitate improved customer engagement
• Refine customer experience for new capabilities in partnership with Group Marketing, Proposition, Multichannel, and other key stakeholders
• Competitive assessments, research new technologies and services, assess competitors and new entrants, review regulations for Digital requirements

To be successful in this role, you should meet the following requirements

• Bachelor degree or equivalent preferable.
• Hands on experience leading product development teams such as UX designers, software engineers and QA engineers on projects that touch a range of technical platforms
• Extensive experience with the range of product development and deployment activities including identifying opportunities, product discovery, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management 
• Strong understanding of Digital business, while experience with travel, lifestyle, and other consumer product development is a strong advantage
• Proven ability to manage third party partners both in partnership development when required, and ongoing partner management
• Possess a blend of business and technical savvy, ability to drive strategy into action
• An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
• Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation
• Customer focused, results based approach, able to deliver to deadlines
• Demonstrates flexibly when addressing shifting or competing priorities
• Proven ability to influence large teams without direct leadership authority
• Strong Analytical and Presentation skills
• Energetic, positive attitude and team player

For further details and application information please visit our career site, search under reference number 0000AI7M

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited