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Division Head of Operations, Life InsuranceGenerali Life (Hong Kong) Limited
Division Head of Operations, Life InsuranceGenerali Life (Hong Kong) Limited
Job Highlights
  • Senior Manager, Division Head of Operations
  • Share Services Life Insurance
  • Functional Head of Life Operations
Job Description

Generali is an independent, Italian Group, with a strong international presence. Established in 1831, it is among the world’s leading insurers and it is present in over 60 countries with total premium income exceeding €70 billion in 2016. With over 74,000 employees in the world, and 55 million clients, the Group has a leading position in Western Europe and an increasingly significant presence in the markets of Central and Eastern Europe and in Asia. In 2017 Generali Group was included among the most sustainable companies in the world by the Corporate Knights ranking.


Key Responsibilities:

  • Principle leader responsible for all activities related to policy production, claims management and customer services for the Retail Life, Employee Benefits and Individual Health Business to provide seamless customer services
  • Partner with internal function including Sales and Distribution, Finance, Actuarial, IT and HR to ensure that the operations teams can deliver and support the strategic objectives of Hong Kong operation.
  • Ensure strategic objectives are met, communicate with business partners in Sales, Finance, Technology and Product, ensure all operations and systems are aligned with business needs and support business growth.
  • Plan and delivery of the strategy to deliver operational excellence and customer centric services.
  • Responsible for driving change and serving as the business owner for technology and services initiatives ensuring initiatives are executed on time and on budget.
  • Develop and communicate key performance indicators to enable senior management to monitor progress in all key operation aspects of Retail Life Insurance, Employee Benefit, Individual Health and Non-Life insurance.
  • Evaluate relevant industry trends, regulatory concerns and competitive environment and work with business partners to implement changes to policies, procedures and processes as necessary.

Key Requirements:

  • Degree holder
  • Extensive operations experience in life, general insurance and health insurance business.
  • Track record of leading process re-engineering and change management, with the ability to seek out improvements to existing processes, consistent with industry best practice.
  • Industry knowledge, with particular strengths in insurance operations, system and organization.
  • Strong interpersonal communication and customer relationship management skills
  • Strong project management skills.
  • Exceptional written, verbal and presentation skills.
  • Well developed strategic, business and decision making skills
  • Customer-Driven, People-Centric and Team-Focused.
  • Team Player who actively represents the needs of the company


We offer 5-day work, good career prospects and attractive remuneration package to the right candidates. Interested parties please send full resume with expected salary to: The Human Resources Department, 5/F, Generali Tower, 8 Queen’s Road East, Hong Kong or via JobsDB.

Personal data collected will be strictly used for recruitment purpose only. All unsuccessful applications will be destroyed after two years.



Additional Information
Career Level
Job Function
Years of Experience
10 years
Employment Type
Full Time, Permanent
Dental insurance, Education allowance, Five-day work week, Flexible working hours, Life insurance, Medical insurance, Performance bonus
Company details

We are looking for a suitable candidate for the following position.