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Medecins Sans Frontieres

Médecins Sans Frontières (MSF) in Hong Kong is looking for a suitable individual with a strong desire to work in an international NGO for the following position to be based in Hong Kong:

Donor Services Officer

17-Apr-18

jobsDB Ref. JHK100003006069834

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  • The major responsibilities are:

    • Supervise and coach a small team to drive donor service excellence
    • Develop and implement standard operation procedures to enhance service standards, lower risks of donor attrition and smoothen daily operations
    • Provide communications and trainings to ensure the team is kept informed of all activities related to the organisation
    • Handle donors’ phone/ email/ mail/ walk-in enquires and complaints escalated by frontline staff
    • Prepare monthly performance report and analysis
    • Perform other ad hoc duties as required

    The Ideal Candidate

    • Minimum 3 years of hotline or customer service experience, preferably gained from banking and finance / non-profit sector. Proven experience as call centre supervisor or in a similar supervisory position is a strong advantage
    • Tertiary education preferred
    • Outstanding communication and negotiation skills
    • Excellent proficiency in oral and written Chinese and English
    • Knowledge of performance monitoring and evaluation
    • Result-oriented and attentive to details
    • Able to work independently but also a good team player
    • Commitment to the aims and values of Médecins Sans Frontières

    How to Apply?

    Send your motivation letter and full resume with expected salary and date of earliest availability by clicking "Apply Now". Applicants not invited for interview within 8 weeks may consider their applications unsuccessful. All information collected will be used for recruitment purpose only.

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    Medecins Sans Frontieres

    Career Level

    Middle

    Yr(s) of Exp

    3 years

    Qualification

    Degree

    Industry

    Charity / Social Services / Non-Profit Organisation

    Job Function

    Sales, CS & Business Devpt > Call Centre
    Sales, CS & Business Devpt > Customer Service - Supervisor/Officer
    Public / Civil > Social Services - Community / Non-profit Organization

    Location

    Sai Ying Pun

    Salary

    Salary provided

    Employment Type

    Full Time, Permanent

    Benefits

    Dental insurance

    Five-day work week

    Life insurance

    Medical insurance

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