World Vision Hong Kong

Donor Services Officer (Donor Relations)

World Vision Hong Kong
Salary provided
Posted on 28 Sep 2020

Donor Services Officer (Donor Relations)

World Vision Hong Kong

Job Highlights

  • Handling donors' queries with overseas office
  • Administer child information
  • Strong passion to serve the poor and needy

Job Description

Job Responsibilities:

  • Act as a bridge between donors and overseas filed offices, communicate child information and handle donors’ queries/requests
  • Support donor retention activities and other activities of the Donor Relations teams
  • Update child information in CRM system with high accuracy and efficiency

Job Requirements:

  • Post secondary or above with at least 3 years working experience, preferably in customer services or sales administration dealing with overseas partners/offices
  • Good command in both written and spoken English and Chinese
  • Customer-oriented with good communication skills
  • Able to resolve donor queries with strong problem solving skills
  • Able to work independently and work under pressure
  • On 1-year contract term, renewal will be based on performance and business needs
  • Candidates with less experience will be considered as Assistant Donor Services Officer
Please apply with your full resume, listing church affiliations (if any), current and expected salary. 

You may also send your application to  Head of HR & Administration, World Vision Hong Kong, 2/F Mayfair Centre, 4 Anchor Street, Tai Kok Tsui, Kowloon 

To find out more about our job opportunities, please visit our website

World Vision Hong Kong is committed to safeguarding our children and adult beneficiaries from any risk of abuse, exploitation and harm. Candidates selected for interviews will be requested a self-declaration of previous records for any crimes against children or sexual offences, and may be requested to undergo Sexual Conviction Record Check by the HK Police.

Personal Data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the organisation's personal data privacy policy. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed within 12 months. 

Additional Information

Career Level
Entry Level
Years of Experience
3 years
Job Type
Full Time

Company Overview

As a child-focused Christian humanitarian organization, World Vision Hong Kong is committed to working to create lasting change in the lives of children, families and communities living in poverty. We serve the poor as a demonstration of God's unconditional love for all people regardless of religion, race, ethnicity or gender. At present, World Vision Hong Kong and its partnership offices are working in nearly 100 countries.

Additional Company Information

Benefits & Others
Five-day work week, Flexible working hours, Medical insurance