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Lush Asia Limited

E-commerce Manager

Lush Asia Limited
Salary provided
Posted on 22 Jan 2020

E-commerce Manager

Lush Asia Limited

Job Highlights

  • E-commerce
  • 5 days work per week
  • Good communication skills

Job Description

LUSH Fresh Handmade Cosmetics Needs YOU! We are growing our Hong Kong business and as a result need super talented Technical Developer, based in Hong Kong, to be a part our growing team.LUSH is an international retailer of fresh handmade cosmetics that is known worldwide for changing the face, body and soul of the cosmetics industry. Our unique bath and beauty products, amazing skin and hair care, personalized customer service, environmental activism and fun and unique atmosphere make LUSH a truly unique and inspirational place to work.




Main Purpose:


Effectively manage the Greater China region digital website, apps and sales across all key digital touch points ensuring customer experience is at the forefront.


About the Role: 

  • Lead the E-commerce strategy for China, Hong Kong, Macau and Taiwan. 
  • Grow the digital sales and manage the digital business expansion plan
  • Forecast and manage sales.
  • Develop the KPIs for E-commerce channel (Official website, Tmall and other e-commerce platforms); review and analyze stores' performance including online transactional KPIs as well as the customer service metrics; and take actions accordingly.
  • Facilitate the new official website development and launch plan.  
  • Continually look at optimising the websites for conversion, UX and SEO purposes.
  • Manage content for Tmall and official website. 
  • Oversee and support digital and fulfillment team.
  • Tmall partner (TP) management and future management for other partners.
  • Work across a variety of teams to ensure seamless customer experience.
  • Ensure the customer experience is at the forefront of planning and execution.


Our Perfect Match:

  • Proven experience in driving sales and customer service with a retail or online business. Experience with China’s e-commerce is a must. 
  • A digital native.
  • Can work well autonomously and also collaboratively within a team.
  • An awesome communicator
  • A strong sense of accountability and ownership.
  • Understanding and using creativity within our brand guidelines.
  • Quick on your feet, a BIG picture thinker, with the ability to think inside, outside and around the box.
  • Proactive, motivated and a real self-starter.
  • Can work within tight deadlines
  • Can work across multiple projects.
  • Flexible and calm under pressure.
  • Good command in English and Chinese including Mandarin.
  • Has at least 3 years experience in a similar role.


What we offer:

  • A fun and dynamic place to work
  • Opportunities to develop
  • Plenty of Training
  • Competitive Salary and bonus scheme
  • Medical coverage


Does this sound like you? Please apply by submitting a CV and covering letter to us.

Additional Information

Career Level
Years of Experience
3 years
Employment Type
Full Time
Company Website

Company Overview

Lush Fresh Handmade Cosmetics is an international cosmetics company with over 902 shops spanning 50 countries.


We Believe in making products from fresh organic fruit and vegetables, the finest essential oils and safe synthetics.

We believe in buying ingredients only from companies that do not commission test on animals and in testing products on humans.

We invent our own products and fragrances, we make them fresh by hand using little or no preservatives or packaging, using only vegetarian ingredients and tell you when they were made.

We believe in happy people making happy soap, putting our faces on our products and making mums proud.

We believe in long candlelit baths, sharing showers, massage, filling the world with perfume and in the right to make mistakes, lose everything and start again.

We believe our products are good value, that we should make a profit and that the customer is always right.

*we also believe words like 'fresh' and 'organic' have an honest meaning beyond marketing.

Additional Company Information

Benefits & Others
Five-day work week, Medical insurance, Performance bonus