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E-Commerce Manager - Luxury RetailRobert Walters Hong Kong
  • Others
  • HK$45,000 - 55,000 /month
  • Posted on 22 May 2019
E-Commerce Manager - Luxury RetailRobert Walters Hong Kong
Job Highlights
  • An excellent opportunity as E-Commerce Manager
  • Dynamic and innovative retail concept
  • Part of a leading luxury fashion group
Job Description

A leading global luxury footwear, handbags and accessories specialist is looking for an experienced E-Commerce Manager to join their group. Ideal candidate should have solid experience on site merchandising and planning in fashion/retail.

Reporting to the Head of Digital, this role will run the operations of direct E-Commerce and third party sites to ensure the right level of product assortment, stock levels, allocation and replenishment to drive sales, margin and conversion targets.

Job Description:

* Achieve sales and margin targets by implementing technical and non-technical strategies and initiatives that will drive traffic, conversion, retention, revenue and profitability
* Partner with Buying Team to develop online KPIs and seasonal merchandise objectives, achieve sales and gross margin plans
* Strategise online initiatives to drive top line and profits sales; drive weekly and monthly marketing programs
* Lead the internal support teams to ensure the right merchandise is featured at the right time online according to the delivery windows to meet full price sell-through targets. Ensure stock to support marketing comms and to deliver the best customer experience
* Work closely with Product Advisors, Product Writers, Customer Care and S&O store teams to understand and better accommodate customer requirements in product copywriting in order to maximise product description and minimise unnecessary returns
* Partner with in store VM/ Brand Creative to deliver visual consistency between stores and online
* Be proactive in understanding the local and international competitive landscape, and online retail and multi-channel trends, and take action to minimise any loss of market share
* Oversee day to day operations, including content management, order fulfilment, and post-sales customer service
* Oversee online product information from managing brand profile updates to product descriptions and ensure information is updated and relevant
* Develop customer service guidelines and procedures to lead Customer Service to achieve financial and KPI goals
* Keep up to date with evolving online media and technology trends, and explore new enhancements to improve site experience
* Manage vendor relationships including setting directions and price negotiations to ensure the online needs are met in terms of online marketing, material needs, and to address any questions the vendors might have about the site
* Be the E-commerce representative and touch point for Buying Teams, working closely with everyone to achieve Omni-channel approach and mindset for the Group
* Engage in two-way communication and be the key contact person for product related questions for various E-commerce teams (Online Retail, E-commerce Trading, Product Merchandising, Customer Care, Studio, Editorial)


* Degree holder in Business / Marketing / E-Commerce related disciplines
* Minimum 5 years' solid E-Commerce Site Merchandising and planning experience, preferably in a Fashion / Retail environment
* Strong digital marketing experience; drive traffic, conversion and sales on a global E-Commerce platform
* Track record of success in providing analysis, strategic direction, and business recommendations
* Experience of managing, trading and optimising presence on third party marketplace online stores (Amazon, Farfetch, TMall etc.)
* Good knowledge in online marketing landscape with technical knowledge of web tools (e.g. Google Analytics) and processes with experience in devising and managing digital marketing campaigns
* Thorough understanding of retail - merchandising, sales, customer service, logistics, as well as global E-Commerce trends and competitors
* Entrepreneurial, analytical, collaborative with strong influencing, leadership and stakeholder management skills
* Proactive, independent, detail-oriented, self-motivated and able to work under pressure
* Advanced knowledge of Microsoft Excel, PowerPoint and Word
* Excellent command of written and spoken English, Cantonese and Mandarin

Additional Information
Years of Experience
5 years
Employment Type
Full Time, Permanent
Company details
Robert Walters is one of the world's leading global specialist recruitment consultancies. The Robert Walters brand stands for innovation, vision and leadership in the global recruitment market.

Robert Walters specialises in permanent and contract recruitment across all industry sectors and all levels of seniority, and count the world's leading investment banks, multinational blue-chip commercial organisations and innovative SMEs as clients. Our international network and global brand presence, along with our unrivalled professionalism and specialist knowledge, ensure that we offer only the highest quality of service to both our clients and candidates.

Established in London in 1985, the Group now operates across 28 countries. Robert Walters' Hong Kong office specialises in accounting & finance, banking & financial services, human resources & business support, information technology, legal & compliance, sales & marketing, as well as supply chain, logistics & procurement.

An award-winning business, Robert Walters has a proven track record of providing high quality recruitment services, and our success is further endorsed by the many awards we have won over the years.

For more information about Robert Walters Hong Kong, please visit