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Education Executive, La Mer, Hong Kong Estee Lauder (Hong Kong) Ltd - La Mer
Education Executive, La Mer, Hong Kong Estee Lauder (Hong Kong) Ltd - La Mer
Job Highlights
  • Communicate the brand concept, philosophy
  • Manage and liaise the mysterious shopper survey
  • At least 2 years’ relevant experience
Job Description

Job Responsibilities:

To support and implement the marketing operations and back office executive for the brand 

  • Assist in setting the standards for professional and excellent customer service
  • Communicate the brand concept, philosophy and the standard of excellence to the team
  • Host and sustain the implementation of basic school training
  • Develop and customize the training materials with alignment of global materials
  • Be the focal point of the localized training workshops and coordinate the related logistics and follow-up activities
  • Manage and liaise the mysterious shopper survey and related activities with recommendation
  • Handle customer feedback and enquiries. Share the case learning and the best practice
  • Manage, update and promote the e-learning platform and its usage. Incorporate e-learning in training program deliveries
  • Manage and organise the training room facilities
  • Organise the new hire orientation program for the brand

 

Requirements:

  • University graduate
  • At least 2 years’ relevant experience working as an aesthetician or related roles is a must. 
  • Positive, independent with service-excellent mindset
  • Able to handle customer feedback
  • Proactive, detail-minded, good planning and organizational skills
  • Good team player
  • Good presentation and communication skills.
  • Fluency in English and Chinese
  • Proficient in MS office, including PowerPoint and Chinese word processing

 

Interested parties, please click "Apply Now' to submit your application.

Personal data collected will be used for recruitment purpose only.

Additional Information
Career Level
Entry Level
Qualification
Degree
Years of Experience
2 years
Employment Type
Full Time, Permanent
Company details

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. The Company’s products are sold in over 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Prescriptives, Lab Series, Origins, Tommy Hilfiger, M·A·C, Kiton, La Mer, Bobbi Brown, Donna Karan New York, DKNY, Aveda, Jo Malone London, Bumble and bumble, Michael Kors, Darphin, Tom Ford, Smashbox, Ermenegildo Zegna, AERIN, Tory Burch, RODIN olio lusso, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW and By Kilian.