This position is the first point of contact responsible for the resolution of employee and manager inquiries and requests that are escalated via phone, email, HR portal, or other access channels. It provides exceptional customer service to Employee Services customers, inputs data and ensures data integrity. Leveraging tools such as case management system to respond and track employee and manager inquiries, thus providing data and information as to the effectiveness of the HR organization. Through their actions the ESRs provide the first class HR operation service and helps driving employee satisfaction.
ESR team has to demonstrate strong independency and proactiveness in providing solutions and making decision in their daily responsibility.
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Bringing the Best to Everyone We Touch and Being the Best in Everything We Do.
The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products.
The Company's products are sold in more than 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Prescriptives, Lab Series, Origins, M•A•C, Bobbi Brown, Tommy Hilfiger, Kiton, La Mer, Donna Karan, Aveda, Jo Malone, Bumble and bumble, Darphin, Michael Kors, Flirt!, GoodSkin Labs, Tom Ford, Coach, Ojon, Smashbox, Ermenegildo Zegna, Aerin Beauty, Osiao, Marni, Tory Burch, RODIN olio lusso, Le Labo, Editions de Parfums Frédéric Malle and GLAMGLOW.
For more information about careers at Estée Lauder Companies in Asia Pacific, please visit www.elcasiacareers.com