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Field Application Specialist – LD/POC (Ref: HRD-R0412-19-JD)Siemens Healthcare Limited
Field Application Specialist – LD/POC (Ref: HRD-R0412-19-JD)Siemens Healthcare Limited
Job Highlights
  • Handling customer application issue & or complaint
  • Liaise and getting resources to assist local team
  • Prepare training materials and conduct training
Job Description

At Siemens Healthineers, we are passionate about enabling healthcare providers worldwide to deliver high-quality patient care, and to do so affordably. As a leading global healthcare company, we at Siemens Healthineers continuously develop our portfolio further, from medical imaging and laboratory diagnostics, to adding managed services, consulting, and healthcare IT services – as well as further technologies for therapeutic and molecular diagnostics 

If you really want to make a difference – make it with us.  

We make a real difference to the way people live. As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate – all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something meaningful, that benefits society and human progress. We give you the chance to make a difference. 

We are looking for professional people who want to work on these challenges.

Responsibilities: 

The position is responsible to install and configure new systems, customer training, update software and ensure that assigned systems stay fully in operation. Also a well-established communication channel between manufacturers and customers need to be working out by FAS to improve the customer satisfactory level. The primary responsibilities include:

  • Collaborates with Sales and Marketing team to penetrate the local market with a technical approach;
  • Post Sales support to the Sales and Marketing, such as preparation of tender documents, technical presentation materials, etc.
  • Handling customer application issues and or complaint on different Siemens Healthcare Diagnostics products;
  • Liaise with second level support and third level support for getting resources to assist local team to handle the item as stated above which is not capable to solve by local team;
  • Prepare training materials and conduct training for cater different group of customer requirement;
  • Reinforce the existing communication channel to the end customers to convey all the key messages such as, technical bulletin and FSCA sending out from GPS, RAQS etc.;

Requirements:

Individuals who meet the following requirements or possess the equivalent combination of competence and experience are invited to apply: 

  • A University Degree in Chemistry, Microbiology, Medical Technology or equivalent in a relevant life science subject;
  • Knowledge in the field diagnostic system, reagents, PC-systems, operating systmes, network engineering, interface engineering, basic medical knowledge;
  • Register as a HK Medical Technologist will be an advantage;
  • Familiar and understand the process of ISO 15189 or the HOKLAS accreditation procedures of Medical Labortory will be an advantage.
  • Self-reliance and motivation,good interpersonal skills;
  • Good communication skills both verbal and written, with the ability to deal with, customers and staff at all levels;
  • Knowledge of the country-wide Service and support requirements;
  • Fluency in English: Written and spoken;
  • Sound knowledge of medical analysis laboratory and the range of equipment used;
  • Ability to sell, good teaching skills, good team worker.

How to Apply:

We are an equal opportunity employer and welcome applications from all qualified candidates. Attractive remuneration package and excellent career prospects will be offered to the right candidate. Interested persons, please send your full resume with expected salary in your application by clicking "Apply Now" or by mail to:

The Human Resources Manager
Siemens Healthcare Ltd.
Units 903-904, 9/F. Tower B, Manulife Financial Centre,
223-231 Wai Yip Street,
Kwun Tong, Hong Kong

Applicants not hearing from us within 4 weeks from the date of advertisement may consider their applications filed for future reference. We reserve the right to review applications received for suitability for other posts within the company. Personal data provided by job applicants will be used strictly for recruitment related purpose only. We shall retain the personal data of unsuccessful applicants for a period of 1 year.

Additional Information
Career Level
Entry Level
Qualification
Degree
Years of Experience
Not Specified
Employment Type
Full Time, Permanent
Benefits
Dental insurance, Education allowance, Five-day work week, Free shuttle bus, Life insurance, Medical insurance, Performance bonus
Company details

Siemens Healthcare Limited

At Siemens Healthineers, we are passionate about enabling healthcare providers worldwide to deliver high-quality patient care, and to do so affordably. As a leading global healthcare company, we at Siemens Healthineers continuously develop our portfolio further, from medical imaging and laboratory diagnostics, to adding managed services, consulting, and healthcare IT services – as well as further technologies for therapeutic and molecular diagnostics

If you really want to make a difference – make it with us.

We make a real difference to the way people live. As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate – all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something meaningful, that benefits society and human progress. We give you the chance to make a difference.

We are looking for professional people who want to work on these challenges.