SEEK Asia Style Guide

Front Desk SupervisorHill Top Country Club Ltd
Front Desk SupervisorHill Top Country Club Ltd

Job Highlights

  • Immediate available is preferred
  • Staff membership discount offer
  • Free meals

Job Description

Major Job Responsibilities:

  • Carry out all check-in and check-out procedures in an effective and efficient way.
  • Assist to supervise the front desk daily operations to render the best guest services.
  • Handle emergency cases in accordance with club house policies and procedures.
  • Contribute effort to form team work to ensure highest service standards.
  • Provide professional services and handle guests enquiries & complaints.
  • Achieve the high level of guests satisfaction with courteous and friendly manner.
  • Overnight shift duty is required.
  • Coordinates with Housekeeping concerning room status and others.
  • Acts as concierge to arrange the transportation, manage the luggage and provide the information of entertainment.
  • Carries out any other duties and responsibilities as assigned.

Job Requirements:

  • Degree or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
  • 1 year experience in guest / customer service, or an equivalent combination of education and experience.
  • Pleasant personality, customer-oriented with good communication and interpersonal skills.
  • Fluent in both written and spoken English.
  • Fresh graduates will also be considered.

Additional Information

Career Level
Years of Experience
1 year
Employment Type
Full Time, Permanent
Free shuttle bus, Gratuity

Company Overview

Established in 1980, Hilltop Country Club was built on a 430,000 sq. ft. landscaped garden at the top of Lo Wai Village, overlooking Tsuen Wan town and Tsing Yi Island providing banquet, conference, indoor and outdoor facilities for members. Hilltop Country Club is a subsidiary of ENM Holdings Ltd which is listed on the Hong Kong Stock Exchange: (SEHK: 0128).We are now looking for an experienced professional to join our team as :