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General Manager - HotelSuncity Group Holdings Limited
General Manager - HotelSuncity Group Holdings Limited
Job Highlights
  • Provide leadership and strategic planning
  • Ensure full compliance to Hotel operating controls
  • At least 15 years’ experience in the hospitality
Job Description

Residing in Da Nang, Vietnam, the General Manager will be responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. Provide leadership and strategic planning to all departments in support of the service culture, maximized operations and guest satisfaction. Work very closely with the hotel owners and other stakeholders.

Responsible for managing the Hotels management team and overall hotel targets to deliver an excellent Guest experience. Be required to manage between profitability and guest satisfaction measures.

Duties and Responsibilities:

  • Oversee the operations functions of the hotel, as per the Organizational chart.
  • Hold regular briefings and meetings with all head of departments.
  • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
  • Lead all key property issues including capital projects, customer service and refurbishment.
  • Handling complaints, and oversee the service recovery procedures.
  • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
  • A strong understanding of P&L statements and the ability to react with impactful strategies
  • Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
  • Developing improvement actions, carry out costs savings.
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
  • Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
  • Prepare a monthly financial reporting for the owners and stake holders.
  • Draw up plans and budget (revenues, costs, etc.) for the owners.
  • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
  • Act as a final decision maker in hiring key staffs.
  • Coordination with Hotels management team for the execution of all activities and functions.
  • Overseeing and managing all departments and working closely with department heads on a daily basis.
  • Manage and develop the Hotel Executive team to ensure career progression and development.
  • Be accountable for responsibilities of department heads and take ownership of all guest complaints.
  • Provide effective leadership to hotel team members.
  • Lead in all aspects of business planning.
  • Respond to audits to ensure continual improvement is achieved.
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Assisting in residential sales as and when required and development with strong sales prospects.
  • Responsible for safeguarding the quality of operations both internal & external audits.
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Education and Experience:

  • A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record.
  • At least 15 years’ experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations.

Attractive renumeration package, fringe benefit and relocation allowances.

Interested parties, please apply with full resume, expected salary, date of availability to Suncity Group Holdings Limited by clicking "Apply Now". All information will be kept in strict confidence and only for employment-related purpose.

Additional Information
Career Level
Years of Experience
15 years
Employment Type
Full Time, Permanent
Company details

Suncity Group is one of Asia’s leading VIP services and entertainment conglomerates. Adhering to the spirit of “Innovation with diversity, strive for success”, the Group keeps improving over the years and serves the guests with a range of high-end entertainment.  The scope of its business covers tourism and hospitality, film production, concert and event planning, food and beverage, luxury goods, auction, management and consultancy services for integrated resorts, finance, real estate development, natural resource development, horse breeding, sports development as well as education.  As a Macau enterprise, Suncity Group has been dedicated to promoting the entertainment worldwide as to bring Macau and the Group towards a brand-new page.

To support our continuous growth and expansion, we are now looking for highly intelligent hotel leader, as member of the senior management team, will provide business and financial leadership.  SEA’ experience is Mandatory.