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GTRF Process Management Manager Hang Seng Bank Ltd
  • Not Specified
  • Salary provided
  • Posted on 02 Apr 2019
GTRF Process Management Manager Hang Seng Bank Ltd
Job Highlights
  • University Graduate in related discipline
  • Minimum 5 years of experience in trade operations
  • Proficiency in English and Chinese
Job Description

Global Trade and Receivables Finance

Hang Seng's Global Trade and Receivables Finance is one of the most experienced providers of international trade services in Hong Kong. As a preferred trade business partner for corporate customers, we provide a broad spectrum of customised trade and factoring solutions in mitigating trade risks, improving the cash flow, thus giving our customers assurance and flexibility. Our solid foundation and the wealth of experience in the provision of trade services can provide corporate customers the best opportunities to grow and a peace of mind.

Should you join our Global Trade and Receivables Finance business, you will have an opportunity to become a business specialist in trade and receivables finance and expose yourself to various trade business modules. You will work closely with corporate customers to understand their trade needs, business uniqueness and competitive edge, to structure versatile and long-term trade financial solutions to meet their requirements and to build a close relationship with them.

We are currently seeking a high caliber professional to join our department as GTRF Process Management Manager


Principal responsibilities

Project / process management

  • Work with the Process management section head to GTRF strategic initiatives and various business transformation activities
  • Coordinate the strategy, execution, management and reporting of all GTRF segments including rollout/maintenance of standard tools, targets, performance tracking, operating models, sales processes, people agenda and governance
  • Assist on digital initiatives drive for GTRF

Policy / procedure management

  • Review HSBC Group policy and procedures to ensure HASE GTRF having a good product, process, procedures and system compliance with early identification on gap (if any) and formulation of effective resolution or escalation of issues for management attention or decision. These include but not limited to review of Functional Instruction Manual and Global Operating Procedures relevant to GTRF on a regular basis
  • Implement, monitor and maintain the application of GTRF policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance. Communicate and liaise with global/local stakeholders to ensure a balance of compliance and practicality. Advise and communicate to staff on GTRF policies and procedures

Business management

  • Business related activities including but not limited to business risk management, operation excellence, business contingency, outsourcing of operations, restructuring, sales performance management, etc.
  • Build reputation and showcase for GTRF, including but not limited to awards application, business & strategy presentations, internal and external stakeholder liaison, etc.
  • University degree in Business Management, Banking, Finance or a related discipline
  • Minimum 5 years of experience in trade operations or banking, with substantial experience in drafting and implementing procedures
  • Competent project management and data analysis skills
  • Self-motivated and able to work under pressure
  • Good communication, interpersonal and analytical skills
  • Good knowledge of MS Office (MS Word and Excel)
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

Additional Information
Years of Experience
5 years
Employment Type
Full Time, Permanent
Company details

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.