Leading Nation HK Limited

Guest Relations & Services Executive

Leading Nation HK Limited
Wan Chai
Posted on 30-Dec-21

Guest Relations & Services Executive

Leading Nation HK Limited

Job Highlights

  • Working Location at Wanchai
  • Immediately available is highly preferred
  • Career Development Opportunity

Job Description

Due to ongoing growth in our business, we are now seeking a highly motivated individual with solid guest services experiences to join our growing team!


  • Handling incoming calls and guest general enquiries
  • Take reservations via phone/email/WhatsApp and monitor the emails and phone throughout the day
  • Clarify the details with the guest consistently about menu, dietary restrictions and celebrations well in advance
  • Building solid and genuine relationships with our regulars, VIPs or potential VIPs by recognition
  • Update and monitor Seven Rooms booking systems meticulously ensuring details in: Tagging VIPS and regulars, building profiles based on guest preferences
  • Monitoring feedback and replying when appropriate
  • Managing any events requests or enquiries including Catering where applicable 
  • Perform ad-hoc duties as required


  • Minimum 1 year relevant & solid experience in guest services
  • Candidates from top tier restaurant or hotel will be a definite advantage;
  • Smart, team player, hard working, good interpersonal and communication skills;
  • Highly organized with problem solving and multi-tasking skills;
  • Good command of spoken English , Mandarin and Cantonese;
  • IMMEDIATE AVAILABLE is highly preferred
  • Candidates should be currently in Hong Kong
  • Working Location: Wanchai

We offer attractive remuneration package to the right candidate. Salary will be commensurate with qualifications and experience.  

Interested parties please send your full resume including present, expected salary and date of available to "HR & Admin. Manager" by clicking "APPLY NOW" below OR Whatsapp: 6256 2915

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.

Additional Information

Career Level
Entry Level
School Certificate
Years of Experience
1 year
Job Type
Full Time, Permanent

Company Overview

Leading Nation
Established in 2014 with presence now in Hong Kong, Guangzhou, Beijing, Chengdu and Manila, Leading Nation operates a collective of concepts including Wagyumafia (HK), Yakinikumafia, Sushi Mamoru, La Rambla, The Diplomat, MARGO, Kyle & Bain and multi shop concepts including Morty’s, Elephant Grounds and Mashi no Mashi.

We provide a cultivating work environment and strong career development opportunities for suitable candidates.

About us: www.leadingnation.com

Additional Company Information

Food and Beverage