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Guest Services Manager / Guest Services Supervisor (5-day work week)Butterfly Hospitality (HK) Limited
  • Not Specified
  • Salary negotiable
  • Posted on 31 Mar 2019
Guest Services Manager / Guest Services Supervisor (5-day work week)Butterfly Hospitality (HK) Limited
Job Highlights
  • 8-10 rest days per month
  • Excellent Prospects
  • 5-day work week
Job Description

You love:

  • Act as a shift leader of front desk and duty manager of the hotel;
  • Responsible for on-day room sales and night audit management;
  • Carry out room inspection for VIP;
  • Supervise and ensure that all frontline staff provide quality services to hotel guests;
  • Provide on the job training to Guest Services Officers and handle guests’ enquiries and complaints;
  • Ensure effective cross-departmental communication in order to handle both guest and operational issues effectively and efficiently.

Your characteristics::

  • Diploma holder or above in Hospitality Management or related disciplines is mostly preferred;
  • Minimum 3 - 4 years experience in the role of Front Desk Supervisor, Assistant Manager or Reception Manager;
  • Possession of good leadership, presentation and organizational skills;
  • Mature, pleasant, detail-minded, customer oriented with excellent interpersonal skill;
  • Good command of both spoken and written English and Chinese;
  • Candidates with less experience will be considered for the role of Guest Services Supervisor.

Welfare & Benefits:

5-day work week (No. of rest days per month ranging from 8-10 days), Meal Allowance, Discretionary Bonus, Medical Insurance, Marriage Leave, Compassionate Leave, Training & Development, Team Building Activities and Recreational Activities, etc.

 

For more information about our Group, please visit www.butterflyhk.com or pagehotels.com

 

We offer attractive remuneration package and excellent prospects to the successful candidate. Please send your detailed resume with current and expected salary via the below button: “APPLY NOW” or Whatsapp 6793 6672 or by fax to our confidential number: 8343 8271 or by post to 13/F, Yue Hwa International Building, 1 Kowloon Park Drive, Tsimshatsui, Hong Kong (Attention to Human Resources Department). *MUST quote the Job Title with Employer Ref. No. in your application.

(Data collected will be used for recruitment purposes only)

 

 

Additional Information
Years of Experience
3 years
Employment Type
Full Time, Permanent
Benefits
Education allowance, Five-day work week, Medical insurance
Company details

Butterfly Hospitality Group (BHG) has been providing quality hotel accommodation and services for leisure and business travellers, through Butterfly branded hotels in Hong Kong since 2008. Putting its customers first, BHG has always been prudent about its long-term development plans. After extensive market research, the group has decided to extend its management arm towards the lifestyle hospitality market by creating Page Hotels.

From Hong Kong to London, Page Hotels is the new Home of Urban Explorers. Page148, the hotel in Hong Kong occupying a corner site at 148 Austin Road, Tsim Sha Tsui has launched in Q1 2019, while the London branch, Page8 in Covent Garden, will be launched in Q2 2019.

Strategically located to satisfy modern travellers' urge to experience the city like a local, the new lifestyle brand will continue the spirit of BHG by providing guests with excellent services with attention to details.

For more information about our Group, please visit www.butterflyhk.com or pagehotels.com