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Head of Call Centre (Banking)BRS Limited
Head of Call Centre (Banking)BRS Limited
Job Highlights
  • Customer hotline, securities dealing, telesales
  • experienced call centre team leader with 8 yrs exp
  • familiar with banking services and products
Job Description

Our retail bank client is looking for an experienced team leader to join their Call Centre team to meet the growing business challenges:


  • Lead Call Centre to provide quality phone banking services to retail customers
  • Drive business initiatives to achieve pre-assigned business targets
  • Handle customer enquiries, securities dealing and support marketing campaigns
  • Plan and achieve the pre-set service level through effective resource planning and performance monitoring
  • Explore cross-selling opportunities for different banking products
  • Ensure the compliance of company policies and guidelines
  • Drive various business projects and strategies to achieve management goals



To meet the above challenges, you should be:


  • Degree holder with at least 8 years’ experience in customer service, preferably in call centre/ phone banking
  • Good knowledge in different retail banking products a plus
  • A team player with excellent communications and negotiation skills
  • Proficiency in both English and Cantonese


Interested parties please send your CV in Word format with current and expected salary with attention to Sophie So


[All applications will be treated strictly confidential and will be used for recruitment purposes only]

Additional Information
Years of Experience
8 years
Employment Type
Full Time, Permanent
Company Website
Company details

BRS  is recognized as a well established boutique-style executive search firm  in Hong Kong.  We have been providing executive search assignments for financial services sector since establishment.

Our consultants are seasoned professionals from banking and human resources sectors.  They have profound knowledge and expertise in the financial services industry and accumulated solid experience in completing numerous top management recruitment assignments. Our core expertise is in placement of senior to middle level assignments in front-line, middle and back offices for Private Banking, Consumer Banking and Corporate Banking.