Robert Walters (HK)

Head of Consulting- Global Consultancy

Robert Walters (HK)
Above HK$160,000 /month (includes high commission)
Posted on 22 Sep 2020

Head of Consulting- Global Consultancy

Robert Walters (HK)

Job Highlights

  • Competitive Salary
  • Digital Transformation, Big Data, Cloud Projects
  • Opportunities for Professional Growth

Job Description

This company in Hong Kong office is responsible for the delivery of the services and growth of the HSBC Account and potentially the development of other new clients in the private sector markets in which they operate, notably Banking, Insurance, Retail, Telco and Utilities.

Reporting to the VP, this role has business development responsibility within these sectors leveraging both our global solutions and services and our teams across the global Delivery Centres.

Future Duties and Responsibilities

  • Developing and maintaining strong relationships with assigned clients
  • Developing business with assigned clients
  • Ensuring the quality of services delivered to their assigned clients (including application of the Client Partnership Management Framework CPMF)
  • Participating in the delivery of client engagements
  • Recruiting, assigning and supporting the career development of team members
  • Fostering the development of the team's capabilities and expertise in line with client needs/market evolution
  • Leading and managing her/his P&L to achieve targeted revenue and profitability
  • The DCS is also expected to be directly billable on average 50%
  • As a member of the Hong Kong leadership team, the DCS will work closely with the other leaders to support them in their areas and will be supported by them in her/his.
  • In line with the client proximity model, the DCS will be expected to work on client site(s), where possible
  • The DCS may also be required to take on other clients
  • Ultimately this role could lead to a VPCS promotion, once the required OMA growth has been achieved

Required expertise and experience to be successful

As the successful candidate you will be expected to have experience of the IT outsourcing and consultancy industry including specific experience in the sale and delivery of outsourcing services, systems integration and consulting projects and services. You will have held previous roles in account management and/or IT operational & delivery management and will be able to demonstrate experience in the following areas:

Professional Skillset

  • English and Chinese language (Written and Spoken)
  • Minimum of 5 Years in a similar client facing / business development role
  • Consultative, customer-oriented with an ability to present to audiences of different participants (e.g., executives, clients, technical peers, non-technical professionals) and size
  • Strong analytical and problem solving abilities with demonstrable experience in facilitating and articulating client issues
  • Ability to think creatively but with a keen attention to detail and ability to articulate complex business and technical issues
  • Strong interpersonal and communication skills both written and verbal
  • Ability to take responsibility/ownership for decisions, showing excellent judgment skills and initiative seeking advice where appropriate
  • Thrive in a team environment but with the ability to work on own initiatives with minimal management supervision
  • Team-oriented focus, knowledge sharing, expectation management with all project team resources, maintaining a high degree of professionalism in all situations (including high stress)
  • Proficient in Microsoft Excel, Word, PowerPoint, etc.

Business Development

  • Achieving significant growth within large/strategic accounts including branching out into new areas as well as farming existing
  • Deal-sizes probably in the region of HKS5m - HK$100m in areas such as project services, consulting services, managed services and/or IT outsourcing
  • Networking, prospecting and lead/pipeline generation
  • Bid management, deal-shaping, proposal writing and financial modelling
  • Drafting and negotiating contract and commercial documentation

Account/Relationship Management

  • Engaging at senior levels in client organisations
  • Building, managing and nurturing complex stakeholder relationships
  • Creating and maintaining detailed client development plans

Business Context

  • Experience of working within the chosen sectors but notably Banking and Financial Services
  • Experience working for an IT Services and Consulting company

General/Operational Management

  • Financial management (P&L management, forecasting, budgeting)
  • Leading delivery teams to enact contractual obligations and taking ownership of operational issues
  • Familiar with Consultancy, Project and Programme Management
  • Maintenance of Client Relationship Management (CRM) solutions

Additional Information

Career Level
Years of Experience
12 years
Job Type
Full Time, Permanent

Company Overview

Robert Walters is one of the world's leading global specialist recruitment consultancies. The Robert Walters brand stands for innovation, vision and leadership in the global recruitment market.

Robert Walters specialises in permanent and contract recruitment across all industry sectors and all levels of seniority, and count the world's leading investment banks, multinational blue-chip commercial organisations and innovative SMEs as clients. Our international network and global brand presence, along with our unrivalled professionalism and specialist knowledge, ensure that we offer only the highest quality of service to both our clients and candidates.

Established in London in 1985, the Group now operates across 28 countries. Robert Walters' Hong Kong office specialises in accounting & finance, banking & financial services, human resources & business support, information technology, legal & compliance, sales & marketing, as well as supply chain, logistics & procurement.

An award-winning business, Robert Walters has a proven track record of providing high quality recruitment services, and our success is further endorsed by the many awards we have won over the years.

For more information about Robert Walters Hong Kong, please visit

Additional Company Information