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Helpdesk / Deskside Support Engineer / IT TechnicianPro-Tech Technology (Asia) Limited
Helpdesk / Deskside Support Engineer / IT TechnicianPro-Tech Technology (Asia) Limited

Job Highlights

  • To provide support service on PC, Notebook
  • Fresh Grad also Welcome
  • Diploma in computer science or equivalent

Job Description

Responsibilities and Duties

  • Hardware and software troubleshooting and support to internal and/or external user.
  • Solve PC operating system, network, email, application software, Internet and LAN connectivity problems.
  • Work directly with equipment manufacturers and vendors to resolve technical issues.
  • On-site support, logging customer requests into the system and resolving or escalate to the appropriate support team.
  • Monitor system and communication performance and utilization.
  • Install and configure operating system and appropriate software applications.
  • Perform end user equipment and connectivity installation, relocation and moves to include voice mail, wiring and communications hardware.

Qualifications and Required Attributes

  • Diploma or above in Computer Sciences, Information Technology or related disciplines
  • 2 years experience in IT technical support
  • Good knowledge on Windows desktop operating systems and servers
  • Good knowledge on computer hardware and networking
  • Strong communications & troubleshooting skills
  • Good command of verbal English and Cantonese
  • Recent graduates will be considered

 We offer an attractive salary and benefits to the candidate with excellent career development opportunities. Interested parties please submit your resume with the date of availability, present & expected salary by clicking ‘APPLY NOW’ or send email to the Human Resources DepartmentPro-Tech Technology (Asia) Limited.


 For more information about Pro-Tech Technology (Asia) Limited, please see


We are an equal opportunities employer. All personal data collection will be treated in strict confidence and used only for consideration of an application for the relevant/ similar post(s) within Pro-tech Group. All personal data of unsuccessful applicants will be destroyed within 3 months.


Additional Information

Career Level
Entry Level
Non-Degree Tertiary
Years of Experience
1 year
Employment Type
Contract, Full Time

Company Overview

Pro-Tech Technology (Asia) Ltd (PTT) was established in 2004 which endeavors to deliver secure, effective, stable and cost-effective IT solution and service to our partners and customers in Hong Kong, Macau and South China. We are having sales and service office in these three places, and meanwhile, we are running an operation office in Mainland China. 

Our Vision
Every challenge embraces a vision. Similarly, the computer industry was created by people who had a clear vision and subsequently turned it into a challenge. For instance, Steve Jobs, the founder of Apple Computers, who took the challenge of turning the struggling Apple company into one of the most successful enterprises by masterminding the concept of iPhone. Likewise, Bill Gates, the founder of Microsoft, who envisioned the day when there will be a computer on every desk, home and company. Accordingly, Pro-tech was founded on this same shared vision. Our prime objective is to continue our leadership in the distribution of computer systems, networks and peripherals by bringing the best returns on the investments, achieving maximum cost effectiveness, giving the best value for our customers' investments and, last but not least, the best company for our staff.


Additional Company Information

Benefits & Others
Five-day work week, Travel allowance