Optimum Solutions (Hong Kong) Limited

(Senior) Helpdesk/Desktop Support

Optimum Solutions (Hong Kong) Limited
Salary provided
Posted on 26 Sep 2020

(Senior) Helpdesk/Desktop Support

Optimum Solutions (Hong Kong) Limited

Job Highlights

  • Helpdesk service to computer end users
  • On-site support and provide recovery action
  • Assist in workstation or networked equipment setup

Job Description


  • Provide helpdesk service to computer end users
  • Carry out on-site support and provide recovery action according to prescribed procedures
  • Assist in workstation or networked equipment setup, scheduling and monitoring computer equipment installation/relocation and perform site preparation work
  • Maintain inventory records of end-user computer hardware, perform physical checks and maintain procedure manuals and documentation
  • Install and test hardware and software, and any other system tools
  • Assist the procurement exercise of IT facilities such as preparing procurement specifications and evaluation
  • Assist with the Laboratory Information Management System upgrade project; and
  • Carrying out any other duties as assigned by the supervisor


  • Diploma in Information Technology or relevant Discipline
  • Experience in PC Lan support
  • Self-starter and willing to learn
  • Candidate with more than 5 years experience will be considered as Senior Helpdesk/Desktop Support 

Additional Information

Career Level
Entry Level
Non-Degree Tertiary
Years of Experience
2 years
Job Type
Contract, Full Time

Company Overview

Optimum Solutions, is a full spectrum Software Solutions and a Managed Services Company providing Professional Services since 1997, we have been providing IT consulting professionals to major national and local firms, Fortune 500, software integrator and software development companies, and major national and local consulting firms. 

Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider. Our client list includes major Fortune 500 organizations, customers are primarily from Banking and Finance, Manufacturing, Distribution, Technology, Service and Healthcare verticals.

We have got over 2200 consultants working with us and have developed into a rapidly growing, highly competitive and responsive firm with strong management, technical and financial resources and commitment to fully serve its clients in Singapore, USA, China, Malaysia, Philippines and India. 

Additional Company Information

Benefits & Others
Five-day work week, Medical insurance