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Microware Limited

Helpdesk Specialist

Microware Limited
Salary negotiable
Posted on 14 Feb 2020

Helpdesk Specialist

Microware Limited

Job Highlights

  • Provide first-tier user/ technical support on site
  • Communicate with stakeholder of Service Requests
  • Shift duty is required

Job Description

 Job Responsibilities:


  • Provide first-tier user/technical support through Instant Messenger (IM), phone/email/remote/on-site
  • Log information into the ticketing system, and follow the defined escalation flow
  • Keep track on status and frequent communicate with stakeholder of Service Requests and Incidents from case start-to-end
  • Coach and be coached on new skills (i.e. technical and soft skills)
  • Continuous improvement to meet business needs
  • Provide technical support on Ad-hoc requests

Job Requirements:  

  • HKDSE / F.5 or above
  • 1 year IT helpdesk support or relevant experience (Less experience and Fresh Graduate will be considered as Junior Helpdesk)
  • “CAN DO” attitude and fast learner
  • Strong interpersonal and communication skills
  • Good command of written and spoken English & Chinese
  • Able to work independently and as a good team player required minimum supervision


We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary by clicking "Apply Now".

* Personal information collected will be used for recruitment purpose only

Additional Information

Career Level
Entry Level
School Certificate
Years of Experience
1 year
Employment Type
Full Time, Permanent

Company Overview


Microware Limited - a member of Microware Group Limited (Stock Code: 1985), is a Hong Kong based IT infrastructure solutions provider with over 30 years of experience in providing IT solution services for Hong Kong Government, educational institutions, public bodies and commercial organizations. 


From deploying basic infrastructure blocks and provisioning services via the cloud to enabling enterprise mobility and empowering innovation, Microware offers a one-stop destination for tailor-made solutions that are backed by strong partnerships, a wide breadth of value-added services and certified processes.


Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us.


You are welcome to visit our website at


Additional Company Information

Benefits & Others
Education allowance, Medical insurance, Performance bonus