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Helpdesk SupportLinks International
Helpdesk SupportLinks International

Job Highlights

  • World leading cross-border payments platform
  • Hardware/Software Support, troubleshooting
  • Attractive salary and working environment

Job Description


Our client is an international cross-border payments platform with HQ in US. They are actively looking for a highly-talented Help Desk Representative based in Hong Kong.

Job Responsibilities
  • Respond to internal customer calls and requests
  • Resolve customers’ computer problems in person, over the phone, or via any other medium
  • Manage the wireless network and configure policies
  • Install and configure network equipment including firewalls, switches, servers and so on
  • Troubleshoot network and server issues
  • Manage the office 365 environment
  • Follow and enforce IT, Security and acceptable use parties
  • Provide training to customers in the use of system and applications when needed
  • Log all support activities in Service Desk software
  • Manage and maintain VMware environment
  • Follow company’s policies and procedures
  • Participate in IT projects for network changes and introduction of new services

Skills needed 
  • Windows 7 & 10
  • Office 365 environment
  • Windows Server experience
  • Cisco WebEx
  • Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)

  • Associate Degree in Computer Science or related field or equivalent experience
  • 1 - 3 years of experience in relevant field
  • Commitment to excellence in services and with the ability to work in a team environment
  • Excellent customer service skills
  • Be able to work under pressure
  • Able to work outside normal business hours in order to perform diagnosis and/or implementation of product releases or changes, so that normal workflow is not interrupted
  • Fluent in Mandarin and/or Cantonese will be a must
  • Be willing to travel

Additional Information

Years of Experience
2 years
Employment Type

Company Overview

Links International is an award-winning industry leader in innovative human resources outsourcing in Asia. Links was established in 1999 and has offices in Hong Kong, Singapore, Shanghai, Macau and Zhuhai, Vietnam, Malaysia, Thailand and Australia. We offer a broad range of services, ranging from both retained and contingent recruitment, to payroll and visa processing, designed to cover all aspects of your human resources processes, enabling your team to focus on higher value, strategic activities.

Additional Company Information

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