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Helpdesk Support/Technical Support Trainee (URGENT)Dataplugs Limited
  • Kwai Hing
  • Salary negotiable
  • Posted on 07 Nov 2019
Helpdesk Support/Technical Support Trainee (URGENT)Dataplugs Limited

Job Highlights

  • Tertiary education in IT/Computer Science
  • Fresh graduated,7 x 24 shift duty,on job training
  • Medical, Dental, Meal & Hardship Allowance,Bonus

Job Description


  • Handle phone-in, email, instant message of support enquiries in using our services
  • Provide 1st level support to users and escalate complex issues to 2nd level support
  • Troubleshooting for various technical issues
  • Manage server deployment and migration projects for customers
  • Maintain an accurate and up-to-date hardware inventory
  • Ad-hoc technical support during non-office hours is required
  • Shift duty is required


  • Tertiary education in Computer Science or IT related disciplines
  • 1 years or above experience in IT with solid experience in end-user is an advantage
  • Ability to communicate effectively with all customers at all levels
  • Good command of spoken and written English and Chinese
  • Self-motivated, hardworking, willing to learn, team player and able to work under pressure
  • 7 x 24 shift duty is required
  • Fresh graduated will also be considered, training will be provided


  • 5-day work or 4-day work
  • Medical insurance
  • Dental Insurance
  • Meal allowance
  • Night shift allowance
  • Hardship allowance
  • Education allowance
  • Attractive remuneration
  • Year-end performance Bonus
  • On-the job training

Salary Negotiable, depends on experience & qualifications.

Interested candidate please send your updated CV with expected salary by clicking "Apply Now".

All applications will be treated in strict confidence and used solely for recruitment purpose.

Additional Information

Career Level
Entry Level
Non-Degree Tertiary
Years of Experience
1 year
Employment Type
Full Time, Permanent

Company Overview

Dataplugs is one of the leading hosting solution providers in Asia. With over 10 years of experience in the industry, we are able to deliver enterprise level hosting services to businesses of all sizes around the world. We continuously develop and integrate the best technologies in order to deliver solutions that meet our customer needs. To cope with business expansion, we invite high caliber and self-motivated candidates to fill the following position:

To learn more about Dataplugs, welcome to

Additional Company Information

Benefits & Others
Dental insurance, Education allowance, Five-day work week, Flexible working hours, Medical insurance, Overtime pay, Performance bonus

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