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IBX Field Engineer II & III (Night Shift)EQUINIX
IBX Field Engineer II & III (Night Shift)EQUINIX
Job Highlights
  • Night-shift support to data centre operation
  • Network operation support Experiences
  • Comprehensive family medical insurance cover
Job Description

The incumbent would support night-shift duties (8:00 p.m. to 8:00 a.m., 45 hours per week) in providing day-to-day support to operation of Data Centre.

Responsibilities:

  • Provide Technical Support services including: Data Centre operations, equipment maintenance and service provisioning
  • Install and uninstall customer connectivity service, including circuit testing and labeling
  • Provide training workshops to new or less experienced staff
  • Perform cross connect related audit duties, record validation and housekeeping work
  • Manage MMR expansion projects such as frame installation, fiber runner / cable ladder installation and pre-wire cabling work
  • Support for local networking devices (Cisco / Juniper / Brocade / H3C)
  • Incident handling, problem troubleshooting and escalation to upper tier
  • Maintain accurate records, document all problems, and prepare reports
  • Exhibit quality workmanship on all work
  • Manage multiple concurrent interdisciplinary projects and ability to work in a team

Job Requirements:

  • Technical Institute graduate in Computer Science, Information Engineering or related discipline
  • Experienced in NOC support in Data Centre, helpdesk support experiences 
  • Customer focus with good communications and interpersonal skills
  • Good presentation skills and problem solving skills
  • Discipline, self-initiative, self-motivate 
  • Standard English speaking and writing
  • Certifications in IT industry (CCNA/CCNP/Juniper/ etc.) is an advantage

Field Engineering team enjoys year-end performance bonus and fringe benefit, family Medical and dental benefit cover, on-job Training .

Additional Information
Years of Experience
Not Specified
Employment Type
Full Time, Permanent
Benefits
Dental insurance, Five-day work week, Life insurance, Medical insurance, Performance bonus
Company Website
Company details

Equinix (NASDAQ: EQIX)  is one of the fastest growing data center companies, growing connectivity between clients worldwide. That’s why we're always looking for creative and forward-thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.

At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who flourish with solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it’s our authentic, humble, gritty people who build The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.

In Hong Kong, Equinix's office is in the International Commerce Centre (ICC), 1 Austin Road West, Kowloon, Hong Kong. Equinix's Hong Kong data centers are located in Tsuen Wan and Tseung Kwan O districts.

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