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Incident/ Change/ Problem Manager, Financial ServicesWellesley Associates Limited
  • Not Specified
  • Salary provided
  • Posted on 04 Apr 2019
Incident/ Change/ Problem Manager, Financial ServicesWellesley Associates Limited
Job Highlights
  • Incident/ Change/ Problem Management
  • ITIL Service Framework
  • Manage SLA & HKMA requireme
Job Description

A start-up-like FinTech is currently looking for an Incident/ Problem/ Change Manager to join their IT Operations team.



  • Define service management policies, enhance corresponding processes and control procedures
  • Responsible for service management domain (Incident/ Change/ Problem Management)
  • Establish Service Level Agreement (SLA) and monitor the performance through regular reporting
  • Act as escalation and contact point for IT Division for regulatory, operational risk or compliance issues
  • Setup and manage the IT Operations standards according to the HKMA regulatory



  • Bachelor degree in Information Technology or related discipline
  • More than 5-year working experience in IT Operations/ Incident and/or Problem Management across Financial Services
  • Candidates with more experience might be considered as Senior Manager
  • Thorough understanding of the ITIL Service Framework (Incident, Problem, Release & Event Management.
  • Creative, innovative and well-organised personnel with strong communication and interpersonal skills
  • Self-motivated, independent, diligent and able to work under pressure and overtime to execute projects
  • Excellent command of written and spoken English and Chinese


If you would like to apply for this role or find out more, please contact  Mannie Chiu+852 2847 9963 or apply online with your latest CV in word format and expected salary, quoting the job role ‘Business Intelligence Specialist’ and job reference:. Kindly note that only shortlisted candidates will be notified.


Additional Information
Years of Experience
Not Specified
Employment Type
Full Time, Permanent
Dental insurance, Double pay, Five-day work week, Life insurance, Performance bonus