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Institutional Operations Associate (Middle Office)FXCM Global Services (HK) Limited
Institutional Operations Associate (Middle Office)FXCM Global Services (HK) Limited
Job Highlights
  • Degree Holder, Fresh graduates are welcomed.
  • Liaise with Institutional Sales in Global
  • International offices job training opportunities
Job Description

We are seeking career minded and independent individual for an entry level full-time position in our Institutional Operations department.  The Associate will be part of a global team providing operational support to an international network of Retail and Institutional clients.


Key Duties and Responsibilities:

(Applies to both Retail and Institutional client segments)

  • Fresh Graduate is welcome if the job holder is potential and eager to develop the career with us as comprehensive on-the-job training is provided
  • Onboarding and maintaining institutional client accounts
  • Liaise with Institutional Sales Associates located within our London, Paris, Berlin, and New York offices on a daily basis
  • Customize solutions based on unique needs of large volume producing clients. (eg. White Labels, Omnibuses, or Prime Broker)
  • Assist, and potentially lead, new firm wide initiatives based on customer demand or regulatory requirement
  • Performing daily operational transactions (deposits/withdrawals/trade reconciliations etc.)
  • Compile scheduled and ad-hoc reporting needs (eg. Volume, Revenue/PnL calculation, etc.)
  • Customer service and routine correspondence with clients (emails, phone, chat etc.)
  • Liaise with other internal departments to fulfill their requests specific to the client segment serviced by Institutional Operations



  • Degree Holder in any discipline
  • Fresh Graduates are also welcomed
  • Able to communicate effectively in English and Mandarin, both verbally and in writing required
  • Strong Excel skills with ability to handle data analysis
  • Detail-oriented with a high level of organizational skills
  • Self-starter and able to work with minimal supervision
  • Good customer service skills
  • Be able to determine priorities and follow up in a timely fashion
  • Be able to work collaboratively and constructively in a team environment


Career Development and Opportunities at FXCM: 

  • Excellent learning opportunities in FX and CFD Market
  • Opportunity to deal with institutional clients and work with other financial institutions
  • Employees who have outstanding performance and strong knowledge will have opportunity to be in charge of different projects and liaise with different departments
  • Opportunity to learn the technical configuration of Most Popular Platform in FX Market - MetaTrader
  • Possibility for international travel


Fringe Benefits:

We are dedicated to fostering a Work Hard Play Hard, Friendly Working Culture being a Participation Organization of Work Life Balance (WLB) for 2017/2018.   We are an Equal Opportunity Employer and welcome applications from all walk of life and nationalities with the required skill and experiences.  


Leading Remuneration & Supportive Package:

Career Development / In-house and on the job training / Comprehensive Medical Coverage / Life Insurance / Discretionary Bonus


Work-Life Balance:

5 day Work Week / 20 days to 25 days Annual Leave / 12 to 16 weeks Full Paid Maternity Leave / 4 weeks Full Paid Paternity Leave / Employee Referral Bonus Program / 5 days Marriage Leave / Team building internal lunches / Annual Party / Care for Community Events / Monthly Birthday Staff Party

If you are ready for a new challenge in your career, please send your full detailed resume with current & expected salary by clicking the apply button.    You are welcome to visit our company website: for details.  

Information provided will be treated in strict confidence and only be used for recruitment-related purposes.

Additional Information
Years of Experience
Employment Type
Full Time, Permanent
Dental insurance, Five-day work week, Life insurance, Medical insurance, Performance bonus
Company details

Established in 1999 and headquartered in the UK, FXCM is a leading FX broker with a proven track record of market analytical excellence. FXCM has companies regulated in many jurisdictions across the world, including UK and Australia. Through relationships with multiple partners and affiliated companies, FXCM is able to provide abundant FX resources to the global market. Additionally, FXCM has offices, partners and affiliates in the major financial centers of the world, uniquely positioning FXCM to provide diversified market information around the world, such as Germany, France, Italy, Greece, Israel, South Africa etc.